Marriott
POSITION SUMMARY
Respond to Residence owners’ and their guests’ requests for visitor information,
special arrangements, or services (e.g., transportation, reservations, dry
cleaning) by making arrangements or identifying appropriate providers. Respond
to special requests from Residence owners and their guests with unique needs and
follow up to promote satisfaction. Gather, summarize, and provide information to
Residence owners and their guests about the property and the surrounding area
amenities, including special events and activities. Announce all visitors,
contractors, etc. to Residence owners before allowing them to go up and permit
access to only authorize visitors and implement into the key track system.
Answer, record, and process all calls, messages, requests, questions, or
concerns. Contact appropriate individual or department (e.g., Engineer,
Bellperson, Housekeeping) as necessary to resolve call, request, or problem.
Understand and assist with owners’ reservation services (HRS). Assist with
scheduling of the elevator for move-in/out for Residence owners/tenants. Assist
with Bell/valet services for owners when requesting for their vehicles. Perform
Lobby Ambassador tasks. Review shift logs/daily memo books and document
pertinent information in logbooks.
Report any incidents, accidents, injuries, and unsafe work conditions to
manager; and complete safety training and certifications. Follow all company
policies and procedures, ensure uniform and personal appearances are clean and
professional, maintain confidentiality of proprietary information, and protect
company assets. Welcome and acknowledge all Residence owners and their guests
according to company standards, anticipate and address service needs, assist
individuals with disabilities, and thank others with genuine appreciation. Speak
with others using clear and professional language, prepare and review written
documents accurately and completely, and answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others,
support team to reach common goals, and listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Stand, sit, or walk for an extended period of time or for an entire
work shift. Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties as
requested. Adhere to the highest standards of The Ritz-Carlton service
excellence.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to
experience life. We’re here to open doors and open minds. We are constantly
inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is
at our core and has made us renowned for reinventing the norms of luxury around
the globe. Whatever/Whenever is our culture and service philosophy that brings
our guests’ passions to life. If you are original, innovative, and always
looking towards the future of what’s possible, welcome to W Hotels. In joining W
Hotels, you join a portfolio of brands with Marriott International. Be where you
can do your best work, begin your purpose, belong to an amazing global team,
and become the best version of you.
Manage requests for residence owners and guests, including transportation, reservations, and local information. Oversee visitor access, handle communications, and coordinate with other departments to ensure high service standards.
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