Food & Beverage Associate (United Arab Emirates)

At Miral Experiences, we don’t just create jobs — we create extraordinary
moments. As part of the visionary Miral Group, we bring to life some of the
world’s most iconic attractions, including Ferrari World Abu Dhabi, Warner Bros.
World Abu Dhabi, Yas Waterworld, and SeaWorld Yas Island.

Job Description:

This position delivers the dining experience by providing information to help
food and beverage selection, presenting ordered choices ensuring a clean and
safe environment.

Job Scope:

* To understand and adhere to all company standards, up to and including
mission statements, values and standard operating procedures related to your
job description.
* To display an open body posture, helpful and cheerful attitude while
communicating effectively with our guests and fellow Colleagues in order to
support Miral Strategy and Values.
* All colleagues will comply with company grooming standards and dress codes as
set out by the company at all times.
* To represent and promote Miral Experiences in a positive manner at all times
in order to maintain a professional brand image to all concerned
stakeholders.
* To help, collectively to achieve Department and Company objectives, action
plans and key performance indicators.
* To enforce and adhere to all UAE laws, Health, Safety & Environmental
policies, industry and company rules and regulations, reporting any safety
concerns or incidents to management in order to minimize risk and maintain a
clean safe and hygienic environment for all Guests and Colleagues
* To engage each Guest as a unique individual and listen attentively to their
requests.
* To adhere to all emergency procedures, ensuring Guest safety and participate
in an emergency drills and evacuations as necessary.
* To greet Guests as they arrive in accordance with standard operating
procedures set out by the company.
* To answer questions regarding the menu and making suggestions regarding food
choices by menu location.
* To upsell drinks before meals, side orders that complement the main dishes,
and suggesting non – alcoholic beverages or alcoholic beverages including
wine.
* To relay food orders to the kitchen and serve courses within sequence as
specified by local standard operating procedure.
* To conduct all restaurant opening and restaurant closing procedures according
to Pre – Set Standard Operating Procedures as defined by the company.
* To utilize the correct serving techniques for all types of food and beverages
offered on the menu in a specific location as set out by standard operating
procedures.
* When designated as a host to introduce the waiter/waitress that will be
attending to the guests.
* To deal with guest complaints courteously, efficiently and according to
company policy and to apply guest recovery solutions.
* To service tables in the restaurant area ensuring a clean and presentable
environment for our guests.
* To be fully aware and knowledgeable of all products sold in F&B Outlets in
order to promote, suggest and up-sell products to our guests according to
standard operating procedures.
* Good Housekeeping – To ensure the condiment stands are kept fully stocked and
replenished as required.
* To clean regularly equipment, machinery and dispensers in accordance with
outlet checklists and standard operating procedures.
* To sweep /mop floors in the outlet as required in accordance with standard
operating procedures.
* To collect stock from the Warehouse and delivering to the outlet as required
by team leader, supervisor or manager.
* To actively interact with guests and encourage them to view the restaurant
menu, enticing them with offers or promotions in line with company strategy.
* To seat guests at the table and providing them with a menu and information
about the style of service.
* To manage the waiting list should the restaurant become full to capacity,
* To maintain a safe and clean working environment by complying with company
rules and HACCP procedures as set out in standard operating procedures.
* Should attend and pass all legally food safety courses (example: Essential
Food Safety Training/ EFST).
* To manage lost & found items adhering to company’s lost & found policy.
* To uphold integrity by understanding and adhering to all proper wristbands
handling, cash handling and point of sales procedures in order to contribute
to the success of the organization.
* To be fully aware and knowledgeable of all products, activities and service
sold not only in F&B outlets but overall, in order to promote, suggest and up
sell these products to the Guests which will in turn increase revenue, per
cap and Guest satisfaction.
* To operate cash register (POS System) in accordance with Standard Operating
Procedures.
* To keep the register area neat and stocked with necessary supplies as set out
in the standard operating procedures.
* To be responsible for the cash float throughout your shift and ensuring it
balances correctly at the conclusion of the shift as set out in the standard
operating procedures.
* To be responsible for remitting the daily sales to cash control as set out in
the standard operating procedures.
* To adhere to company’s overage & shortage policy as set out in the standard
operating procedures.
* To use machinery, equipment or dangerous substances in accordance with
training and instruction received as defined as set out in standard operating
procedures.
* To assist in other areas of the outlet, such as cleaning-up, shelf stocking,
or keeping items displayed in an orderly manner.
* To participate fully in all training and continual assessment projects held
by the food and beverage department.
* To perform any additional tasks / duties that are assigned by the management
team.

Essential:

* High School Diploma
* Minimum 1 year food and beverage experience
* Customer service
* Attention to detail
* Good communication
* Teamwork
* Positive, pro-active attitude
* Cash Handling
* Upselling / Suggestive Selling
* Broad food and beverage knowledge
* Desire to listen, learn and follow up on instructions.

Desirable:

* 1 year experience as a waiter/waitress in 4* Hotel
* Minimum 2 years food and beverage experience
* Banquet trained
* Bilingual (Russian/Italian)

Miral Experiences

Deliver a high-quality dining experience by assisting guests with menu selections, serving food and beverages, and processing payments. Maintain a clean, safe, and hygienic environment in accordance with company standards and HACCP procedures.

We are a job aggregator. All rights belong to the original company or recruiter. We do not claim ownership of any listings.