Patient Admin Supervisor (United Arab Emirates) Abu Dhabi

•    Align daily operations with the company’s values and culture.
•    Support the team in achieving departmental goals and objectives.
•    Supervise work outputs related to appointment scheduling, patient
registration, medical insurance & billing.
•    Provide training and mentorship to team members to ensure quality standards
and service delivery.
•    Continuously maintain an enabling environment where you can develop and
grow your team.
•    Orientate new joiners and sign of probation periods.
•    Ensure professional conduct and discipline within the team is followed.
•    Provide support in the recruitment and selection process of team members.
•    Monitor employee scheduling of the department to ensure operational
coverage.
•    Support and monitor cost management initiatives.
•    Provide support related to attendance, leave, overtime, staff allocations,
uniform, dress code and personal hygiene.
•    Support staff engagement initiatives.
•    Continuously monitor and measure plans against quality indicators and
department objectives, ensuring regular audits are in place, analyse the data
and give relevant feedback.
•    Complete yearly appraisals, coach & developing the team.
•    Maintain quality service by ensuring quality customer service standards,
identifying trends & recommending process improvements. 
•    Complaint management & process improvements linked to overall patient
experience.
•    Participates in Hospital training programs.
•    Strictly adheres to NMC’s regulations and policies especially those related
to infection control,  patient safety & JCI.
•    Supports Continuous Quality Improvement and participates and contributes to
all the quality assurance activities of the service. 
•    Exercises effective interpersonal skills in dealings with department staff,
colleagues and management.
•    Maintains patient & staff confidentiality.
•    Investigate billing discrepancies by reviewing the patient’s records,
insurance information, and charges to identify errors.
•    Address patient concerns regarding incorrect charges or billing questions
and facilitate resolution in a professional manner.
•    Track outstanding bills and provide regular updates to management regarding
billing performance, collections progress.
•    Identify trends in patient billing issues and recommend process
improvements to enhance efficiency and reduce billing errors.
•    Generate detailed reports on patient invoices, outstanding balances, and
payment collections.
•    To create and continuously maintain an enabling environment where people
can develop and grow.  
•    To ensure that performance management contracts are in place for the team. 
•    Conduct and document bi-annual performance conversations  .
•    Identify high potential talent and ensure that development plans are
facilitated in cooperation with Human Resources. 
•    Ensure that a training plan is developed and monitored to ensure continuous
sharing of knowledge and skill.
•    Monitor the quality of onboarding for new employees;  new employees are
orientated and probation periods are signed off  .
•    Maintain professional conduct and discipline within the team. 
•    Work closely with the recruitment team to recruit and select competent
employees .
•    Monitor employee scheduling of the department to ensure sufficient
operational coverage.
 

Supervise daily patient administration operations including scheduling, registration, and billing while ensuring high quality customer service standards. Lead the team through training, performance appraisals, and recruitment to align operations with company values and JCI regulations.

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