Director – Butler Services (United Arab Emirates)

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan
Island has been created as an opulent and entertaining beachside destination for
discerning guests to play and relax. Located less than 50 minutes from Dubai
International Airport, this integrated resort offering 1,530 rooms and suites,
22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently
under construction on a picturesque island that gracefully curves into the
Arabian Gulf.

About the Position:

Wynn Al Marjan Island is currently seeking a Director – Butler Services to join
the resort’s Butler Services team.

The primary duties and responsibilities of this role are:

* Ensure seamless, high-touch service for Butler guests from pre-arrival to
post-departure. 
* Anticipate and respond to guest needs with discretion, empathy, and
precision. 
* Uphold privacy, security, and brand standards in all guest interactions. 
* Resolve escalated guest concerns promptly and professionally. 
* Manage daily Butler operations including housekeeping, butler service,
amenities, and maintenance coordination. 
* Monitor inventory, equipment, and supplies to ensure readiness and quality. 
* Conduct regular inspections to maintain impeccable Butler presentation and
functionality. 
* Collaborate with other departments (e.g., VIP Services, Housekeeping,
Engineering) to ensure cohesive service delivery. 
* Lead and mentor the Butler Services team, fostering a culture of excellence
and accountability. 
* Conduct regular team meetings and one-on-ones to address concerns and
communicate updates  
* Develop and implement training programs to elevate service standards and team
capabilities. 
* Develop and monitor SOPs, service protocols, and quality control mechanisms. 
* Analyze guest feedback and service metrics to drive continuous improvement. 
* Manage departmental budgets, staffing plans, and resource allocation. 
* Participate in executive planning sessions and cross-functional initiatives. 

About You:

The ideal candidate for this position will have the following experience and
qualifications:

* Bachelor’s degree in Hospitality Management, Business Administration, or a
related field. 
* Minimum 8–10 years of experience in luxury hospitality, with at least 5 years
in a leadership role. 
* Proven track record of managing high-profile clientele and exclusive
accommodations. 
* Exceptional leadership and interpersonal skills. 
* Strong operational and organizational capabilities. 
* Proficiency in PMS, CRM, and Microsoft Office Suite. 
* Fluent in English; additional languages (Arabic, Mandarin) are a plus. 
* High level of discretion, tact, and diplomacy. 

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the
UAE. In addition, we offer an excellent leave policy, a healthcare package
and as well as life insurance, incentive programs, and other employee benefits.
The result is a package that makes this role highly attractive
to outstanding applicants seeking a career with Wynn Resorts, among the most
renowned and celebrated brands in the global hospitality industry.

Oversee seamless, high-touch butler services for luxury guests from pre-arrival to post-departure while managing daily operations and departmental budgets. Lead and mentor the butler services team to maintain impeccable brand standards and continuous service improvement.

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