Vodafone Qatar
Work in Telesales and Retentions function for Vodafone Qatar do telesales and
retentions activities such as migration of prepaid customers to postpaid,
upgrading postpaid customers to a higher plan and selling new Vodafone products
which includes but not limited to GigaHome, New postpaid, New MBB connections.
The role is responsible to handle disconnection requests from postpaid customers
and trying to retain them by resolving their issues and / or providing customers
with relevant retention offers
The role is also responsible for handling multiple customer telesales tasks and
activities with inbound/outbound calls, digital leads, trouble tickets and
customer complaints/escalations. The role is an integral part of the COPS
department.
The role focuses on driving sales through prepaid to postpaid migrations and upgrading customer plans for Vodafone products. Additionally, the advisor handles disconnection requests and resolves customer complaints to retain subscribers.
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