Front Desk Supervisor (Saudi Arabia) Tabuk

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit
card). Follow up with guest regarding satisfaction with guest-related issues.
Process all guest check-ins by confirming reservations, assigning room, and
issuing and activating room key. Process all payment types such as room charges,
cash, checks, debit, or credit. Set up accurate accounts for each guest upon
check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate
sold-out situations and obtain satisfactory alternative accommodations when the
property cannot accommodate guests with reservations. Block rooms in the
computer and identify designated requirements and requests. Contact appropriate
individual or department (e.g., Bellperson, Housekeeping) as necessary to
resolve guest call, request, or problem. Coordinate with Housekeeping to track
readiness of rooms for check-in. Review shift logs/daily memo books and document
pertinent information in logbooks. Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling,
disciplining, motivating and coaching employees; serve as a role model and first
point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to manager; complete
safety training and certifications. Follow all company policies and procedures;
ensure uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information. Anticipate and address guests’
service needs. Speak with others using clear and professional language; prepare
and review written documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships with
others. Ensure adherence to quality expectations and standards. Stand, sit, or
walk for an extended period of time. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest stays with
us, the experience stays with them. Attracting the world’s top hospitality
professionals who curate lifelong memories, we believe that everyone succeeds
when they are empowered to be creative, thoughtful and compassionate.
 
Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of our
guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are
delivered graciously and thoughtfully every day. The Gold Standards are the
foundation of The Ritz-Carlton and are what guides us each day to be better than
the next. It is this foundation and our belief that our culture drives success
by which The Ritz Carlton has earned the reputation as a global brand leader in
luxury hospitality. As part of our team, you will learn and exemplify the Gold
Standards, such as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work you do and
who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.

Oversee front desk operations including guest check-ins, payment processing, and room assignments while ensuring luxury service standards. Assist management in supervising, training, and coaching staff to maintain high quality and operational efficiency.

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