Renewal Account Manager (Saudi Arabia) Riyadh

About the Role As a Renewal Account Manager (Account & Relationship Management Executive), you will manage and grow strategic healthcare accounts across Saudi Arabia, with a strong focus on end-to-end renewal lifecycle management. You will build trusted relationships with key stakeholders, ensure timely and successful renewals, and drive adoption of Wolters Kluwer Health solutions. You will proactively manage renewal pipelines, mitigate retention risks, identify expansion opportunities, and ensure compliance with local procurement requirements. This role requires close collaboration with internal stakeholders to deliver a seamless customer experience and sustain long-term account value. Key Responsibilities Own and manage the full renewal lifecycle, including forecasting, early engagement, pricing strategy, negotiation, and contract closure. Build and maintain strong relationships with healthcare decision-makers and key stakeholders. Drive on-time renewal execution, minimizing churn and securing long-term customer retention. Identify risks and implement proactive retention strategies to protect revenue. Drive account growth through upselling and cross-selling aligned to customer needs. Lead contract negotiations and manage commercial agreements in alignment with company policies. Ensure compliance with local governmental procurement processes (e.g., Etimad platform and public sector tendering requirements). Conduct regular business reviews to ensure customer satisfaction and uncover growth opportunities. Partner with internal teams to support solution adoption, resolve issues, and optimize customer outcomes. Maintain accurate renewal forecasts, account plans, and CRM records. Key Skills & Qualifications 5–7 years of experience in account management, renewals, or sales within healthcare, SaaS, or technology environments. Strong experience in renewal management, contract negotiation, and customer retention strategies. Robust knowledge of local governmental procurement processes, including platforms such as Etimad and public sector contracting frameworks. Excellent relationship-building, stakeholder management, and consultative selling skills. Strong communication, negotiation, and presentation abilities. Experience working with healthcare organizations or healthcare technology solutions is preferred. Proficiency in CRM systems and data-driven sales/renewal performance management. Results-driven with strong problem-solving skills and attention to detail. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. 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Manage the end-to-end renewal lifecycle for strategic healthcare accounts in Saudi Arabia to minimize churn and secure long-term retention. Drive account growth through upselling and cross-selling while ensuring compliance with local governmental procurement processes.

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