Senior Manager – Butler Services (United Arab Emirates)

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island
has been created as an opulent and entertaining beachside destination for
discerning guests to play and relax. Located less than 50 minutes from Dubai
International Airport, this integrated resort offering 1,530 rooms and suites,
22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently
under construction on a picturesque island that gracefully curves into the
Arabian Gulf.

About the Position:

Wynn Al Marjan Island is seeking a Senior Manager – Butler Services to support
the delivery, monitoring, and continuous enhancement of the Butler experience
and VIP Gaming guest journey in alignment with Forbes Travel Guide Five‑Star
standards.

This role is responsible for overseeing the daily operations of Butler Services,
ensuring exceptional, intuitive, and highly personalized luxury service delivery
that reflects Wynn Al Marjan Island’s service culture.

The Senior Manager will support the execution of service standards, contribute
to the continuous improvement of operational practices, and drive consistency
across all guest touchpoints. Working through management teams, the role ensures
alignment across departments, supports performance optimization, develops
talent, and enhances the end‑to‑end VIP guest experience to sustain excellence
in service delivery.

The primary duties and responsibilities of this role are:

* Provide leadership for Butler Services, ensuring delivery of intuitive,
highly personalized, and Forbes Travel Guide–aligned luxury service.

* Lead, coach, and develop Butler Services leaders and team members to deliver
discreet, refined, and anticipatory service aligned with Wynn standards.

* Oversee daily Butler Services operations, ensuring seamless execution of VIP
arrivals, departures, in-residence experiences, and special arrangements.

* Drive the end-to-end VIP guest journey in collaboration with Front Office,
Housekeeping, F&B, Transportation, Spa, Security, and key partners.

* Maintain and elevate Butler Services standards, ensuring consistency in guest
engagement, presentation, grooming, and accommodation readiness.

* Oversee service quality, operational readiness, and departmental inspections
across VIP accommodations and butler areas.

* Set clear performance expectations and ensure accountability for guest
experience, service delivery, and departmental objectives.

* Lead workforce planning and resource deployment to align staffing with
business levels and guest demand.

* Drive talent management, including selection, onboarding, performance
management, succession planning, and team development.

* Champion training initiatives, including onboarding, Forbes standards, and
ongoing service excellence development.

* Ensure consistency through adherence to SOPs, operating procedures, and
service standards.

* Review operational insights, guest profiles, and service data to identify
trends, mitigate risks, and drive improvements.

* Oversee complex guest issues and service recovery, ensuring timely resolution
and protection of guest satisfaction and brand reputation.

* Maintain strong leadership presence during key operations, VIP movements, and
high-demand periods.

* Support financial and operational discipline through oversight of resources,
expenses, and departmental controls.

About You:

The ideal candidate for this position will have the following experience and
qualifications:

* Minimum 7 years’ experience in luxury hospitality and/or guest service
management, including at least 2 years in a supervisory or managerial
capacity.

* Minimum 4 years’ experience in Butler Services within a large integrated
resort and/or a Forbes 5-Star hotel environment.
* Proven leadership with strong team supervision, coaching, and training
skills.
* Excellent organizational, communication, and problem-solving abilities.
* Proficient in hotel operating systems and Microsoft Office applications.
* Impeccable attention to detail, grooming, and professional etiquette,
consistent with a luxury environment.
* Fluent in English and at least one additional language; proficiency in
Mandarin and Arabic is preferred.
* Able to work a flexible schedule, including weekends and holidays, as
required by the operation.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the
UAE. In addition, we offer an excellent leave policy, a healthcare package
and as well as life insurance, incentive programs, and other employee benefits.
The result is a package that makes this role highly attractive
to outstanding applicants seeking a career with Wynn Resorts, among the most
renowned and celebrated brands in the global hospitality industry.

The Senior Manager – Butler Services is responsible for overseeing daily operations of Butler Services, ensuring exceptional luxury service delivery. This role involves leading and developing the Butler Services team, driving the VIP guest journey, and maintaining service quality standards.

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