Receptionist – The Jeddah EDITION (Saudi Arabia)

Requirements

A high school diploma or GED is preferred, though no prior related work experience or supervisory experience is required. Candidates must be able to maintain a professional appearance and perform physical tasks such as standing for extended periods.

Job Summary

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via
telephone, email, chat, and mobile communication devices. Operate telephone
switchboard, process guest requests for wake-up calls, and connecting and
directing calls to the appropriate extension. Receive, record, and relay
messages accurately. Log all guest requests or issues into computer, contact
appropriate individual or department (e.g., Bellperson, Housekeeping), and
follow up with guest to ensure their request has been resolved to their
satisfaction. Provide information to guests about room features, property
amenities, and local areas of interest. May process room service orders, answer
questions on menu selection and record transactions in point-of-sale system.
Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards, anticipate and address guests’ service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional language, and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand, sit, or walk for an extended
period of time or for an entire work shift. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager,
the service delivery of a world-class luxury hotel, and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. EDITION delivers the best of both worlds in a delicate balancing
act – polish with personality, perfectionism with individualism, and comfort
with charisma and charm. The brand targets sophisticated, knowledgeable
consumers who understand quality, originality, design, and service excellence,
but who want it without limitations – breaking the bounds of convention and
demanding an attitude and a feeling wrapped in a package that showcases the
exceptional.
 
But to create this magical experience, we need you. We are looking for outgoing,
authentically amazing people who are looking for a place to work that inspires
them, challenges them and makes them proud to come to work. A place where
service comes from the heart, not from a handbook. A place that delivers a
never-ending theatrical performance that continuously delights and enchants each
and every one of our guests.
 
We invite you to join us today. In joining EDITION, you join a portfolio of
brands with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global  team, and become the best
version of you.

Responsibilities

Manage guest requests and communications via telephone, email, and chat while coordinating with other hotel departments to ensure resolution. Provide detailed information regarding property amenities and local attractions to enhance the guest experience.

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