Customer Relationship Officer Buffer (Outsource) (United Arab Emirates) Dubai

Requirements

Requires a minimum of 2 years of experience in customer relations or similar roles within a banking environment. Must possess thorough knowledge of UAE banking practices, retail credit policies, and regulatory requirements.

Job Summary

Role       : Customer Relationship Officer Buffer (Outsource)
Location : Dubai                           

Role Purpose:
 

Managing products and service function to ensure the delivery of quality service
to customers, while projecting the warm image of ADIB, maintenance of
operational controls and continuous improvement in financial services and
operational service efficiency.

    
Key Accountabilities of the role      
 

* Deposit account documentation: Handle inquiries related to deposit accounts.
Opening and closing of deposit accounts, ensure proper completion of forms,
observe KYC policies and CB instructions.
* Finance account documentation: Handle inquiries related to finance and
covered cards, proper maintenance of customer files, prepare finance
applications and obtain necessary approvals, input of data in the system,
ensure proper completion of forms.
* Sales-Management of service delivery: Sell and cross sell ADIB’s products and
promote ADIB’s image
* Staff Management and coordination: Management of subordinates, plan their
training and appraisal.
* Perform other task specified by Management.
*  

Results Required

* Achieving Monthly Budget – Provide support to CRM to prepare the comments for
budget variance on achievement of branch sale of financial product targets.
* Continuous Improvement – Assist CRM  to Recommend work flow changes leading
to process improvements  to the branch manager at least once a year.
* Internal Audit & ICD Comments – Provide support to CRM in preparing detailed
responses to internal audit and ICD comments relating financial products and
financial customer services.
* Compliance of policies & procedures – Comply and perform Key operational
controls as required in ADIB’s polices & procedures in day to day operations.

Specialist Skills / Technical Knowledge Required for this role:
 

* Broad knowledge of ADIB’s Retail Banking financial products & services.
* Thorough knowledge of ADIB’s Retail Credit & Operational Policies &
Procedures.
* Good      Knowledge of UAE banking practices , regulations & risks.
* Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
* General awareness of competitors in the local market.
* Fair knowledge of service standards.
* Training      skills.
* Sales skills.
* Management Information skills.

Previous experience:

* Minimum 2 years’      experience as a Customer Relations or similar roles  in
a banking environment 

Responsibilities

Manage deposit and finance account documentation while ensuring compliance with KYC and Central Bank policies. Drive sales through cross-selling ADIB products and oversee the management and training of subordinates.

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