Napco National
Requirements
Candidates must have a minimum of a high school degree. A minimum of 1 to 2 years of experience in a similar or related field is required.
Job Summary
2. Job Responsibilities & Tasks (Duties include but are not limited to)
• Receive and process customer orders accurately in the system.
• Handle customer inquiries regarding products, pricing, availability, and
delivery status.
• Coordinate with Sales, Warehouse, Logistics, and Finance to ensure smooth
order fulfillment.
• Monitor order status and follow up to ensure on-time delivery.
• Handle customer complaints and escalate issues when necessary.
• Maintain and update customer records and order files.
• Prepare daily order reports and support operational reporting.
• Communicate stock availability and delivery updates to customers and sales
teams.
• Ensure proper documentation of all orders, returns, and credit notes.
• Support in resolving billing or invoice-related issues with the Accounts
Department.
• Perform any other duties assigned by the Customer Service Supervisor/Manager.
3. Job Dynamics & Interfaces
3.1 Internal:
• Sales Department
• Warehouse & Logistics
• Accounts / Finance
• Production / Planning (if applicable)
3.2 External:
• Customers
• Distributors
• Transporters / Third-party logistics providers
4. Required Job Qualifications & Competencies
4.1 Education & Experience
• Minimum High School degree.
• A minimum of 1 to 2 years’ experience in similar and related field.
Responsibilities
The role involves processing customer orders accurately and handling inquiries regarding pricing, availability, and delivery. It requires coordinating with internal departments like Sales, Warehouse, and Finance to ensure smooth order fulfillment and high service levels.
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