UAEN Only – Sr.Manager-Conduct Risk & Consumer Protection Mgmt. (United Arab Emirates)

Requirements

Requires a Bachelor’s degree and significant seniority to manage complex regulatory standards and governance requirements. Candidates must have a deep understanding of UAE Central Bank regulations and the ability to collaborate across multiple banking divisions.

Job Summary

The result areas have been divided into two distinct areas as described below:

Conduct Risk

* Develop and Implement Risk Strategies: Create, implement, and review
strategies and policies to mitigate conduct risk within the organization,
ensuring alignment with regulatory requirements and industry best practices.

* Risk Assessment and Monitoring: Conduct regular risk assessments, monitoring,
and analysis of potential conduct risk areas within different business units.
Develop procedures to detect and address potential risks.

* Policy and Procedure Management: Develop and maintain conduct risk policies
and procedures, ensuring that they are communicated, understood, and
implemented across the organization. 

* Compliance and Reporting: Ensure compliance with regulatory requirements and
internal policies. Prepare and present reports to management, outlining risk
assessments and mitigation strategies.

* Training and Awareness Programs: Develop and deliver training programs to
enhance employee awareness of conduct risk issues, ethical practices, and
regulatory requirements.

* Collaboration and Communication: Collaborate with various departments,
including legal, compliance, business, and operational teams, to ensure a
cohesive approach to managing conduct risk. Provide guidance and advice on
risk-related matters.

Consumer Protection

* Clear understanding of Consumer Protection Regulations along with its
implications and responsibilities towards the Banks Governance requirements
on Products & Services offered.

* Provide strategic and execution support on policy enhancements, new products
and process development, Consumer communications, monitoring, reporting
including submissions to the Senior Management, Mashreq Board, and the
Central Bank of the UAE on Consumer Protection Regulation requirements.

* Assist and facilitate Consumer Protection related risk and event/incident
identification, support on appropriate reporting, Governance, action plan and
tracking across the Bank (including non-UAE locations)

* Remaining vigilant and identify potential breach of the Regulatory Standards
and reporting them within the Operational Risk Framework of the Bank

* Actively involve in creating and delivery of training, communication
campaigns for awareness specific to roles within the UAE Retail Banking,
CXCG, Credit and Operations stakeholders.

* Remain focal point for stakeholder engagement i.e. Compliance, Marketing,
Shari’ah Governance, Legal, Risk and Credit etc on Regulatory matters

* Provide consultative support to Retail Banking stakeholders applicable
interpretation to the Regulation and Standards

* Regular review and Consumer Protection Regulation checklists, associated
policies / processes including the Banks Consumer Protection Policy

* Facilitate the collation and creation of Consumer Protection Regulatory
reporting requirements (i.e. internal to the Senior Management / Board within
Mashreq and including Regulatory Reporting requirements)

* Work with Organization stakeholders including Policy Owners and other
Divisions across Mashreq to strengthen process, policy and Governance
established to uphold Consumer Protection requirements.

* Analyze and identify Consumer Call / contact, feedback, and complaint reasons
for root-cause to address barriers on Consumer Products and Service, breach
of Consumer Protection Regulatory requirements, topics on Consumer Education
& Awareness and improvement of disclosure / transparency material across

* Regularly communicate at Organization level on Consumer Protection
requirements, Senior Management / Board setting “Tone from Top”, Mashreq
Values, Complaint Management awareness etc

The leading financial institution in MENA
While more than half a century old, we proudly think like a challenger, startup,
and innovator
in banking and finance, powered by a diverse and dynamic team who put customers
first.
Together, we pioneer key innovations and developments in banking and financial
services.
Our mandate? To help customers find their way to Rise Every Day, partnering with
them through
the highs and lows to help them reach their goals and unlock their unique vision
of success.
Delivering superior service to clients by leading with innovation, treating
colleagues with dignity and fairness while pursuing opportunities that grow
shareholders value. 
We actively contribute to the community through responsible banking in our
mission to inspire more people to Rise.

Responsibilities

Lead the development and implementation of conduct risk strategies and consumer protection frameworks to ensure regulatory compliance. Oversee risk monitoring, reporting, and training programs to foster an ethical organizational culture and protect consumer interests.

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