Chief Steward (Qatar) Doha

Requirements

Requires a high school diploma with 4 years of relevant experience, or a 2-year degree in Hospitality or Business with 2 years of experience. Candidates must have a background in procurement, food and beverage, or culinary professional areas.

Job Summary

JOB SUMMARY

Manages the daily kitchen utility operations and staff. Areas of
responsibilities include dish room operations, night cleaning, back dock
cleaning and maintenance, banquet plating and food running. Supervises kitchen
employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers,
etc.). Strives to continually improve guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the procurement, food and
beverage, culinary, or related professional area.

OR

• 2-year degree in Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 2 years experience in the procurement, food
and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Orders and manages necessary supplies. Ensuring workers have supplies,
equipment, tools, and uniforms necessary to do their jobs.

• Schedules events, programs, and activities, as well as the work of others.

• Monitors the inflow of ordered materials and the maintenance of current
materials.

• Conducts china, glass and silver inventories.

• Controls inventories of food, equipment, smallware, and liquor, and report
shortages to designated personnel.

• Inspects supplies, equipment, and work areas in order to ensure efficient
service and conformance to standards.

• Investigates reports and follows-up on employee accidents.

• Manages all equipment, china, glass and silver (e.g., adequate clean supplies
of each).

• Supervises employees ability to follow loss prevention policies to prevent
accidents and control costs.

• Enforces proper cleaning routines for serviceware, equipment, floors, etc.

• Enforces proper use and cleaning of all dish room machinery.

• Ensures all food holding and transport equipment is in working order.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Informs and/or updates the executives, the peers and the subordinates on
relevant information in a timely manner.

Leading Kitchen Team

• Utilizes interpersonal and communication skills to lead, influence, and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees’
absence.

• Provides the leadership, vision and direction to bring together and prioritize
the departmental goals in a way that will be efficient and effective.

• Ensures and maintains the productivity level of employees.

• Serves as a role model to demonstrate appropriate behaviors.

• Achieves and exceeds goals including performance goals, budget goals, team
goals, etc.

• Celebrates successes by publicly recognizing the contributions of team
members.

• Encourages and builds mutual trust, respect, and cooperation among team
members.

• Communicates performance expectations in accordance with job descriptions for
each position.

• Establishes and maintains open, collaborative relationships with employees.

• Participates in the management of department’s controllable expenses to
achieve or exceed budgeted goals.

• Strives to improve service performance.

• Solicits employee feedback.

• Understands the impact of department’s operation on the overall property
financial goals and objectives.

Ensuring Exceptional Customer Service

• Attends meetings and communicates with executive, peers, and subordinates as
an effort to improve quality of service.

• Manages day-to-day operations, ensures the quality, standards and meeting the
expectations of the customers on a daily basis.

• Emphasizes guest satisfaction during all departmental meetings and focuses on
continuous improvement.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance
standards and monitoring performance.

• Recruits, interviews, selects, hires, and promotes employees in the
organization.

• Trains employees in safety procedures.

• Provides feedback to individuals based on observation of service behaviors.

• Reviews employee satisfaction results to identify and address employee
problems or concerns.

• Ensures disciplinary procedures and documentation are completed according to
Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer
Review Process.

• Ensures property policies are administered fairly and consistently.

• Ensures utility staff is properly trained regarding sanitation, equipment
handling and chemical usage.

• Participates in employee progressive discipline procedures.

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates.  We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law. 

At Westin, we are committed to empowering guests to regain control and enhance
their well-being when they need it most while traveling, ensuring they can be
the best version of themselves. To achieve the brand mission of becoming the
preeminent wellness brand in hospitality, we need passionate and engaged
associates to bring the brand’s unique programming to life. We want our
associates to embrace their own well-being practices both on and off property.
You are the ideal Westin candidate if you are passionate; you are active and
take pride in how you maintain your well-being; you are optimistic; you are
adventurous. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.

Responsibilities

Manages daily kitchen utility operations, including dish room, cleaning, and banquet plating, while supervising non-cooking kitchen staff. Focuses on maintaining operating budgets, ensuring sanitation standards, and improving guest and employee satisfaction.

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