Customer Service & Logistics Support (Saudi Arabia) Riyadh

Requirements

Requires 3–5 years of experience in customer service or logistics with practical knowledge of international shipping and customs processes. Candidates must be fluent in Arabic and English and comfortable with hands-on equipment handling and Oracle software.

Job Summary

Introduction

Are you looking for a dynamic, hands-on role where you can truly make an impact?
This is a unique opportunity to be part of the setup and growth of a brand-new
service and calibration laboratory in Saudi Arabia.

We are building a small, agile team with big ambitions to create a
high-performing operation focused on speed, quality, and customer satisfaction.
In this role, you will be at the heart of daily operations, supporting both
customers and logistics while helping shape the way the lab operates from the
ground up.

This position offers excellent exposure and growth, where you will gain broad
experience across customer service, logistics, and customs coordination, while
contributing directly to a fast-growing organization.

Role Overview

We are looking for a hands-on and detail orientated professional to support both
customer service and logistics/customs coordination in our growing service
operation. This is a dynamic role combining customer interaction, administrative
coordination, and physical handling of equipment.

As part of a small and expanding team, you will take ownership across the full
shipment flow from receiving and unpacking incoming equipment to coordinating
outbound shipments and supporting customs processes. Delivering a high level of
customer satisfaction is a key priority in everything you do.

Key Responsibilities

Customer Service

* Provide timely, clear, and professional communication with a strong focus on
customer satisfaction
* Support issue resolution and ensure customer needs are addressed quickly and
effectively
* Act as a key contact for customers regarding shipment status, service
progress, and delivery timelines
* Coordinate closely with technicians and operations to meet customer
expectations

Logistics, Receiving & Shipping (Hands-On)

* Receive incoming shipments, inspect, and register equipment accurately
* Verify documentation and report discrepancies or damages
* Prepare, pack, and label outbound shipments in line with company standards
* Coordinate shipments with freight forwarders and courier services

Customs & Coordination

* Prepare and review import/export documentation (commercial invoices, packing
lists, etc.)
* Work with customs brokers to support smooth clearance of shipments
* Monitor shipments and proactively follow up on delays or issues
* Ensure compliance with basic Saudi customs (ZATCA) requirements
* Support continuous improvement of logistics and customs processes

Required Qualifications & Experience

* 3–5 years of experience in customer service, logistics or a service
environment
* Practical experience with international shipments and documentation
* Basic to intermediate knowledge of customs processes
* Comfortable working in a hands-on environment (receiving, packing, moving
equipment)
* Familiarity with Oracle
* Fluent in Arabic & English

Key Skills

* Strong sense of ownership and accountability
* Customer-focused mindset with attention to service quality
* Hands-on and practical approach combined with administrative accuracy
* Good organizational skills and ability to manage multiple priorities
* Strong communication and teamwork skills

What Success Looks Like

* Smooth and efficient flow of inbound and outbound shipments
* High level of customer satisfaction and clear communication
* Accurate handling of equipment and documentation
* Effective coordination with logistics partners and customs brokers
* Reliable contribution to a growing and high-performing team

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We
accelerate transformation across a broad range of applications including
environmental, health and safety compliance, industrial condition monitoring,
next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our
forward-looking companies lead the way in software-powered workflow solutions,
data-driven intelligence, AI-powered automation, and other disruptive
technologies. We’re a force for progress, working alongside our customers and
partners to solve challenges on a global scale, from workplace safety in the
most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and
energized by limitless learning and growth. We use the proven Fortive Business
System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to
learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together
to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what
isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that
will support customers today and in the future. We are a customer-obsessed
market leader with a strong reputation for reliability, quality and safety.  

A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a
global corporation headquartered in the greater Seattle area. Driven by the
successful Fortive Business System, Fluke offers the passion of a startup with
the resources of a Fortune 500 company. We are focused on the growth of our
individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer
 
Fortive Corporation and all Fortive Companies are proud to be equal opportunity
employers. We value and encourage diversity and solicit applications from all
qualified applicants without regard to race, color, national origin, religion,
sex, age, marital status, disability, veteran status, sexual orientation, gender
identity or expression, or other characteristics protected by law. Fortive and
all Fortive Companies are also committed to providing reasonable accommodations
for applicants with disabilities. Individuals who need a reasonable
accommodation because of a disability for any part of the employment application
process, please contact us at [email protected].  

Responsibilities

Manage the end-to-end shipment flow, including receiving, packing, and coordinating outbound logistics for a calibration laboratory. Provide professional customer support regarding shipment status and service progress while ensuring compliance with Saudi customs requirements.

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