Concierge (Saudi Arabia)

Requirements

The position requires a high school diploma or G.E.D. equivalent. No prior related work experience or supervisory experience is necessary for this role.

Job Summary

POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g.,
transportation, reservations, dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests with
unique needs and follow up to ensure satisfaction. Gather, summarize, and
provide information to guests about the property and the surrounding area
amenities, including special events and activities. Answer, record, and process
all guest calls, messages, requests, questions, or concerns. Contact appropriate
individual or department (e.g., Bellperson, Housekeeping) as necessary to
resolve guest call, request, or problem. Review shift logs/daily memo books and
document pertinent information in logbooks. Monitor club lounge for seating
availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete
safety training and certifications. Follow all company policies and procedures,
ensure uniform and personal appearance are clean and professional, maintain
confidentiality of proprietary information, and protect company assets. Welcome
and acknowledge all guests according to company standards, anticipate and
address guests’ service needs, assist individuals with disabilities, and thank
guests with genuine appreciation. Speak with others using clear and professional
language, prepare and review written documents accurately and completely, and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others, support team to reach common goals, and
listen and respond appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates.  We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law. 

Delta Hotels provide a seamless travel experience that has been thoughtfully
designed with the essential needs of the modern frequent traveler in mind. We
flawlessly deliver the key essentials guests need and we work hard to eliminate
everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and
in control so our guests can focus on what’s most important. With a strong
presence in Canada, the United Kingdom, and the United States, Delta Hotels by
Marriott is rapidly expanding across markets all around the world. If you enjoy
delivering purposeful service and focusing on the details that matter, we invite
you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you
join a portfolio of brands with Marriott International. Be where you can do your
best work, begin your purpose, belong to an amazing global  team, and become the
best version of you.

Responsibilities

The concierge is responsible for managing guest requests, including transportation and reservations, while providing information about property amenities and local events. They also monitor the club lounge for safety and service quality while maintaining professional communication with guests and staff.

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