Front Desk Agent (Qatar) Doha

Requirements

Candidates must hold a Bachelor’s degree in Hotel Management or a relevant field and possess 2-3 years of experience in a 5-star hotel. Proficiency in English and experience with the Opera system or similar software are essential.

Job Summary

About us We want to welcome you to a world of bringing True Hospitality to
everyone. When you join us at IHG®, you become part of our global family. A
welcoming culture of warmth, honesty, and a passion for providing True
Hospitality. We pride ourselves on letting your personality and passions shine,
recognizing the individual contribution you make, and supporting your ambition
to learn and create your own career path. In making a difference to our guests
and owners, colleagues and communities, every day is a chance to create great
and unique experiences, in your own way. With over 370,000 colleagues in nearly
100 countries sharing our values, there are countless opportunities at your
fingertips. We’re growing; grow with us. Conveniently located in the heart of
one of Doha’s key business districts, close to major banks, Crowne Plaza and
Holiday Inn Doha – The Business Park is just a 15-minute drive by car or
complimentary shuttle from Doha’s Hamad International Airport and near such
attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms
and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are
all equipped with modern amenities designed for comfort and high-speed wireless
internet access to stay connected. 

Your day-to-day:

As a Front Desk Agent, you’ll not only be the person they rely on to handle
transactions, offer local insights, and anticipate every detail of a
friction-free experience. You’ll also create a warm atmosphere that makes our
guests feel at home, always.

• Check guests in, issue room keys, and provide information on hotel services
and room location|

• Ensure required identification is taken from guests at check-in in line with
local legislative requirements|

• Answer phones in a prompt and courteous manner|

• Up-sell rooms where possible to maximize hotel revenue|

• Answer, record, and process all guest calls, messages, requests, questions, or
concerns|

• Record guest preferences in the system|

• Check guests out, including resolving any late or disputed charges|

• Accurately process all cash and credit card transactions using established
procedures|

• Issue, control, and release guest safe deposit boxes in line with hotel
procedures|

• Communicate any outstanding guest requests or issues to management that
may|require additional monitoring or follow-up|

•Take action to solve guest problems/complaints using appropriate service
recovery guidelines|

• Follow established hotel safety protocols and procedures at all times.
Immediately report any health and safety incident, security breaches, concerns,
or suspicious behavior to the supervisor or manager on duty|

• Perform other duties as assigned including guest room tours, concierge
services, special guest requests, etc. 

What we need from you

·Minimum education of Bachelor’s degree in Hotel Management or relevant degree.
·

·Minimum of 2-3 years of Reception or Guest Service experience in 5* hotel

·Have good English communication skills both in written and spoken

·Pleasant personality with good communication and interpersonal skills

·Strong interpersonal and problem-solving abilities are essential.

·Prior experience working with Opera or a related system

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary
that rewards all your hard work to a wide range of benefits designed to help you
live your best work-life – including a full uniform, impressive room discounts,
and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate
differences and encourage colleagues to bring their whole selves to work. IHG
Hotels & Resorts provides equal employment opportunities to applicants and
employees without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, or disability. We
promote a culture of trust, support, and acceptance. Always welcoming different
backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make
a difference in a collaborative environment. We know that to work well, we need
to feel well – both inside and outside of work – and through our myWellbeing

Responsibilities

The Front Desk Agent is responsible for managing guest check-ins and check-outs, handling transactions, and providing local insights to ensure a seamless guest experience. They must also address guest inquiries, resolve complaints, and maintain hotel safety and security standards.

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