Guest Services Executive – Spa – Jumeirah Gulf of Bahrain (Bahrain) Dubai

Requirements

The ideal candidate must have a minimum of 2 years of experience, preferably within an international luxury hospitality setting. Proficiency in the Opera system and a strong understanding of cultural differences are essential for this role.

Job Summary

About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 29 exceptional properties across 11 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.
About Jumeirah Gulf of Bahrain
Located on the pristine beaches of Bahrain’s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort’s five pools, and book treatments at Jumeirah’s signature Talise Spa.
About the Job
An exciting opportunity has arisen for a Guest Services Executive – Spa Department to join Jumeirah Gulf of Bahrain.
The main duties and responsibilities of this role include:
· Greet and Escort guests to various location in the spa, ensure the cleanliness of treatment room, handle guest enquiries, recommend and arrange amenities for the guests, and run errands as necessary.
· Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information.
· Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures. Inform the managers as necessary.
· Maintain operation and cleanliness of the Reception Desk. Ensure each area is correctly stocked on their respective floor and operational according to set service standards.
· Maintain an organized and professional atmosphere. Prepare and set tables and/or trays according to property standard SOPs and guest’s requirements.
About You
The ideal candidate for this position will have the following experience and qualifications:
· Minimum 2 years of experience, preferably with an international luxury hospitality company
· Good knowledge of working with Opera system.
· Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
· Opportunities for internal mobility within our global network
· Colleague discounts on food, beverage, and hotel stays worldwide
· Health care and insurance benefits
· Locally competitive tax-free salary and incentive structure

Responsibilities

The Guest Services Executive is responsible for greeting and escorting spa guests, maintaining the cleanliness and organization of treatment rooms and the reception area. They must also anticipate guest needs, handle inquiries, and resolve any customer dissatisfaction promptly according to service standards.

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