Guest Experience Expert-Telephone Operator (United Arab Emirates) Dubai

Requirements

Candidates must possess a high school diploma or G.E.D. equivalent. The role requires the physical ability to stand, walk, and lift objects weighing up to 10 pounds.

Job Summary

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and unique. Our Guest
Experience Experts take the initiative to deliver a wide range of services that
guide guests through their entire stay. They are empowered to move about their
space and do what needs to be done. Whether processing operational needs,
addressing guest requests, completing reports, or sharing the highlights of the
local area, the Guest Experience Expert makes transactions feel like part of the
experience.

No matter what position you are in, there are a few things that are critical to
success – creating a safe work place, following company policies and procedures,
maintaining confidentiality, protecting company assets, upholding quality
standards, and ensuring your uniform, personal appearance, and communications
are professional. Guest Experience Experts will be on their feet and moving
around (stand, sit, or walk for an extended time) and taking a hands-on approach
to work (move, lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance). Doing all these things well (and other
reasonable job duties as requested) is critical for Guest Experience Experts –
to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

The Autograph Collection is a growing collection of four and five-star
independent hotels, each offering unique and memorable experiences. Each hotel
is thoughtfully chosen for its quality, originality, bold character, and ability
to offer today’s traveler a range of unique experiences suited to their
individual sense of style and adventure. All Autograph Collection hotels look to
attract The Individualist, the brand’s target consumer. The Individualist is
someone who uses travel as an opportunity to add to their personal narrative –
in essence they are hand selecting our hotels whether for personal or corporate
travel because it is much more than simply a place to rest. In joining Autograph
Collection, you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to an amazing global team,
and become the best version of you.

Responsibilities

The Guest Experience Expert is responsible for delivering memorable guest services, including managing check-ins, addressing requests, and providing local area information. They must also maintain operational standards, ensure workplace safety, and uphold professional communication and appearance.

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