Qatar Airways
Requirements
Candidates must hold a bachelor’s degree and possess at least 2 years of experience in a customer-facing role. Strong leadership skills, the ability to work in shifts, and sound knowledge of terminal operations are essential for this position.
Job Summary
Overview:
We are currently seeking a highly motivated and experienced Qatari National for Terminal Duty Manager to join our team. As the Terminal Duty Manager, you will oversee the entire passenger terminal complex activities, ensuring smooth operations and exceptional customer service. This is a 24/7 role that reports to the Senior Manager Terminal Operations, with a line to the HIA Operation Manager.
Responsibilities:
Manage and supervise terminal operations, ensuring efficient and effective passenger flow.
Provide visible physical presence throughout the passenger terminal complex during shifts, monitoring busy areas according to traffic flow.
Ensure compliance with safety and security regulations in the aviation industry.
Lead and motivate a team of employees, promoting a positive and customer-centric work culture.
Collaborate with various stakeholders to resolve operational issues and optimize terminal performance.
Requirements:
Bachelor’s degree or equivalent.
Minimum of 2 years of job-related experience in a customer-facing role
Strong people management skills and experience leading a diverse team.
Excellent communication and interpersonal skills.
Sound knowledge of terminal operations and the ability to make critical decisions under pressure.
Proven track record in ensuring exceptional customer service
Must be willing to work in shifts (morning /night)
Responsibilities
The Terminal Duty Manager oversees all passenger terminal activities to ensure smooth operations and exceptional customer service. They are responsible for leading a team, maintaining safety and security compliance, and collaborating with stakeholders to optimize terminal performance.
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