Front Office Supervisor (United Arab Emirates) Dubai

Requirements

Candidates must have at least 2 years of supervisory experience, preferably in the hospitality industry, and possess strong leadership and communication skills. A bachelor’s degree or diploma in Hospitality Management is preferred, along with proficiency in front office systems like Opera Cloud.

Job Summary

Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Job Description
We are seeking a professional and customer-focused Front Office Supervisor to join our team in the Ibis Al Rigga Hotel. As a key member of our Front Office Leadership Team, you will ensure smooth operations and the highest level of guest satisfaction in our dynamic hospitality environment.
Oversee daily front office operations, including check-ins, check-outs, and guest inquiries
Ensure exceptional guest experiences by implementing and maintaining high service standards
Coordinate with other departments to address guest needs and resolve issues promptly
Manage and train front office staff, identifying areas for improvement and implementing action plans
Monitor and optimize front office performance metrics and guest satisfaction scores
Handle VIP guests and special requests with utmost care and attention to detail
Manage room allocations and group arrivals to ensure smooth check-in processes
Oversee the preparation and distribution of daily reports and guest information
Implement and maintain standard operating procedures for the front office
Assist in budgeting and financial management, including upselling initiatives
Ensure compliance with safety and security protocols
Participate in emergency response and first aid situations as needed
Qualifications
Minimum of 2 years’ experience in a supervisory position, preferably in the hospitality industry
Bachelor’s degree or diploma in Hospitality Management is preferred
Excellent verbal and written communication skills in English; additional languages are a plus
Strong interpersonal and leadership skills with the ability to motivate and develop team members
Proficiency in front office systems, such as Opera Cloud, and Microsoft Office suite
Solid knowledge of front office procedures and hospitality best practices
Exceptional organizational and time management skills
Ability to work efficiently in a fast-paced, high-pressure environment
Strong problem-solving skills and attention to detail
Customer-focused mindset with a commitment to delivering exceptional guest experiences
Flexibility to work various shifts, including weekends and holidays
Demonstrated ability to make quick, sound decisions in challenging situations
Familiarity with local culture and customs in Phnom Penh, Cambodia is a plus

Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time

Responsibilities

The Front Office Supervisor will oversee daily operations, including check-ins, check-outs, and guest inquiries, while ensuring high service standards. They are also responsible for managing and training staff, monitoring performance metrics, and coordinating with other departments to resolve guest issues.

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