IT Support Engineer – Corporate Outsource (United Arab Emirates) Dubai

Requirements

Candidates must hold a bachelor’s degree in IT or Computer Science and possess at least 3 years of corporate IT support experience. Proficiency in Windows OS administration, Microsoft 365, and hardware troubleshooting is required, along with a valid UAE driving license.

Job Summary

Job Summary:

The IT Support Engineer will be responsible for providing technical support to
corporate users across Emarat’s corporate and branch offices. The role requires
expertise in Windows OS troubleshooting, user support, and IT service
management. The engineer will handle technical issues, ensure minimal downtime,
and support IT infrastructure as per business requirements.

Key Responsibilities:

* Provide onsite and remote support for corporate users on Windows OS,
hardware, and software issues.
* Troubleshoot and resolve desktop, laptop, printer, and peripheral device
issues.
* Perform installation, configuration, and maintenance of Windows-based systems
and applications.
* Assist in user account management, including password resets, access
provisioning, and permissions management.
* Support network connectivity issues.
* Collaborate with IT security teams to ensure compliance with security
policies and best practices.
* Monitor and manage IT service requests via ticketing systems and ensure
timely resolution.
* Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint,
OneDrive, etc.).
* Assist in hardware and software upgrades as required.
* Document incidents, solutions, and troubleshooting steps for knowledge base
improvement.
* Ensure adherence to ITIL best practices in incident, change, and problem
management.
* Report to the Manager – Network & Support and provide regular updates on IT
support activities.

Required Qualifications & Skills:

Education:

* Bachelor’s degree in information technology, Computer Science, or a related
displine.

Technical Skills & Experience:

* 3+ years of experience in IT support for corporate users.
* Strong knowledge of Windows OS (Windows 10 & 11) troubleshooting and
administration.
* Experience with Active Directory, Group Policies, and User Management.
* Hands-on experience with hardware troubleshooting (laptops, desktops,
printers, and peripherals).
* Good understanding of Microsoft 365 applications and administration.
* Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
* Experience with ITSM tools and ticketing systems.

Certifications (Preferred):

* Microsoft Certifications (MCP, MCSA, or Microsoft 365 Certified: Modern
Desktop Administrator Associate).
* CompTIA A+ or CompTIA Network+.
* ITIL 4 Foundation Certification (Preferred).

Soft Skills:

* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in shifts and provide on-call support as and when required.
* Good time management and ability to prioritize tasks effectively.
* UAE Valid Driving License

Working Conditions:

* Work Location: Emarat Corporate Office & Branch Offices.
* Shift-based work may be required to ensure IT support availability.
* Travel to branch offices may be required as per business needs.

Emarat is a multi-channel power and energy company with a much-loved network of
service stations and fuel depots across Dubai and the Northern Emirates. We meet
the day-to-day petrol and LPG needs of millions of people while also helping to
keep the engines of Industry running with fleet solutions, aviation fuel and
commercial fuel services.

The Emarat brand has earned its reputation for providing great value and
high-quality products and services – which is why you can expect the expected,
every time.

Our network spans right across the north of the UAE, from Dubai to Ajman, and
from Fujairah to Sharjah, plus many other locations in between. Service and
quality are incredibly important to us, which is why we are proud to provide our
customers with high-quality fuel, lubricants, state-of-the-art car washing
facilities, best-in-class terminalling, bulk fuel logistics and great franchise
opportunities for ambitious businesses.

Oh, and we also serve superb freshly-ground Arabicca coffee for anybody with a
taste for the real thing.

All our colleagues – from the barista to the car mechanic – are fully trained in
how to deliver great customer service. We operate ethically and to the highest
international and national HSE standards, making sure that employees, customers
and business partners are happy and safe at Emarat.

Emirates General Petroleum Corporation, Emarat, serves millions of customers
across Dubai and the Northern Emirates and Dubai with great value, high-quality
fuel at modern service stations. We serve the nation’s businesses across
multiple industries, including hospitality, construction, aviation and real
estate with a wide range of commercial fuels and lubricants.

In addition, we distribute to our residential customers from our LPG bottling
plants in the Jebel Ali Free Zone and our new distribution centre in Al Qusais,
ensuring that residents across Dubai and further afield are never far away from
a fast and reliable source of power. Through our modern, best-in-class terminals
at Jebel Ali, Fujairah and Ras Al Khaimah, we lease the latest, high-quality
fuel storage and distribution facilities.

Across the entire Emarat network, from our service stations, terminals and to
your doorstep, everything we do is driven by customer happiness.

We always provide service with a smile.

Responsibilities

The IT Support Engineer provides onsite and remote technical support for corporate and branch office users, covering hardware, software, and network connectivity. They are responsible for managing IT service requests, maintaining Windows-based systems, and ensuring adherence to ITIL best practices.

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