Assistant Manager – Lost & Found (United Arab Emirates)

Requirements

Candidates must hold a diploma or bachelor’s degree in hospitality, business, or logistics with at least four years of relevant experience, including two years in a supervisory role. Proficiency in inventory management systems and strong communication skills are required, along with the ability to work flexible hours in a luxury resort environment.

Job Summary

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan
Island has been created as an opulent and entertaining beachside destination for
discerning guests to play and relax. Located less than 50 miles from Dubai
International Airport, this integrated resort offering 1,530 rooms and suites,
22 restaurants and lounges, a theater, nightclub, and five-star spa is currently
under construction on a picturesque island that gracefully curves into the
Arabian Gulf.

About the Position:

Wynn Al Marjan Island is currently seeking an Assistant Manager – Lost & Found
to join the resort’s Lost & Found team.

The primary duties and responsibilities of this role are:

* Lost Property Operations: Oversees the receipt, logging, photographing,
tagging and secure storage of found items from guest rooms, public areas,
restaurants, casino, spa, beach and back-of-house locations, ensuring each
item is accurately recorded on the day it is received.

* Secure Handling & Chain of Custody: Ensures cash, jewelry, watches,
passports, bank cards, medication, electronics and other high-value or
sensitive items are handled through enhanced procedures, with appropriate
witnessing, Security involvement and complete movement records.

* Guest Communication & Claims: Manages enquiries received by telephone, email,
website and in person, conducts thorough searches, responds within agreed
service standards and communicates with empathy, discretion and
professionalism.

* Ownership Verification & Release: Verifies ownership using item descriptions,
identification, booking details and supporting information before any
release, and escalates claims that cannot be properly substantiated.

* Return, Shipping & Documentation: Coordinates in-person collection or courier
return, prepares shipping and customs documentation, confirms applicable
charges with the guest and tracks each consignment through delivery.

* Interdepartmental Coordination: Partners with Housekeeping, Security, Front
Office, Food & Beverage and Gaming to trace reported items, confirm recovery
details and support timely resolution of guest enquiries.

* Compliance & Escalation: Refers suspected theft, police matters, guest claims
or disputed ownership cases to Security and Guest Claims Administration,
while preserving the item, documentation and related records.

* Retention & Disposal Control: Administers authorized retention, disposal,
donation, destruction or release-to-finder processes strictly in line with
resort policy, UAE legal requirements and documented approval controls.

* Store Control & Reconciliation: Controls access to the lost property store,
maintains an orderly and secure storage environment, monitors capacity and
conducts regular reconciliations between physical stock and system records.

* Discrepancy Management: Investigates discrepancies, losses or suspected
misappropriation immediately, ensuring timely notification to the Manager,
Security and relevant leadership as required.

* Team Leadership: Supervises, schedules, trains and coaches the Lost & Found
team, setting clear expectations for accuracy, confidentiality, guest care
and policy compliance across all shifts.

* Resort-Wide Standards: Trains colleagues in other departments on proper
found-property handover procedures and reinforces consistent lost property
standards across the resort.

* SOP Management: Maintains and updates departmental standard operating
procedures and ensures they are understood, followed and reviewed for ongoing
operational effectiveness.

* Reporting & Continuous Improvement: Produces reporting on received, returned,
shipped, disposed and outstanding items, including return rates, recurring
loss locations and key trends for Manager and Rooms leadership review.

* Audit & Data Protection: Supports internal and external audit reviews,
implements agreed corrective actions and ensures all handling of guest
property and personal data is confidential, auditable and compliant.

* Managerial Support: Deputizes for the Manager during absence, represents the
department in interdepartmental meetings and performs other reasonable duties
appropriate to the position as assigned by management.

About You:

The ideal candidate for this position will have the following experience and
qualifications:

* Diploma or bachelor’s degree in hospitality management, business
administration, logistics or a related field.

* Minimum four years of experience in rooms operations, housekeeping
administration, guest services, stores or inventory control, including at
least two years in a supervisory role.

* Practical understanding of inventory control, chain of custody, secure
storage, guest-property handling and courier or customs documentation for
local and international shipments.

* Confident user of Microsoft Excel, Word and Outlook, hotel property
management systems and lost property or inventory tracking platforms.

* Fluent written and spoken English, with the ability to communicate clearly,
respectfully and professionally with guests, colleagues and leadership.

* Strong attention to detail, record-keeping discipline and sound judgement
when verifying ownership, releasing property, declining claims or escalating
sensitive cases.

* Unquestionable integrity and discretion when handling cash, valuables,
identity documents, medication, electronics and personal information
belonging to guests and colleagues.

* Proven supervisory capability, with the ability to train, coach and develop a
small team across multiple shifts.

* Physically able to lift, carry and shelve boxes, luggage and bulky items, and
to work in a store environment for extended periods.

* Available to work extended hours, weekends and public holidays as operational
needs require.

* Luxury hotel or integrated resort experience.

* Direct Lost & Found, housekeeping administration, security control room,
inventory or guest claims experience.

* Pre-opening experience in a luxury hospitality environment.

* Arabic, Russian, Mandarin or another language relevant to the resort’s guest
profile.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the
UAE. In addition, we offer an excellent leave policy, a healthcare package
and as well as life insurance, incentive programs, and other employee benefits.
The result is a package that makes this role highly attractive
to outstanding applicants seeking a career with Wynn Resorts, among the most
renowned and celebrated brands in the global hospitality industry.

Responsibilities

The Assistant Manager oversees the secure receipt, logging, and storage of lost property while managing guest claims and interdepartmental coordination. The role also involves supervising the Lost & Found team, maintaining SOPs, and ensuring compliance with resort policies and UAE legal requirements.

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