Front Office Associate_Front Office_Al Barsha 2 Front Office Citymax Hotels_HOSP – Al Barsha – Dubai, UAE_Citymax Hotels (United Arab Emirates)

Requirements

Candidates must have proven experience in a receptionist or front office role and proficiency in Microsoft Office. Strong communication, organizational skills, and a customer-oriented attitude are essential for this position.

Job Summary

We are looking for a Front Office Associate to be the first point of contact for
our guests. The ideal candidate will have a friendly and easy-going personality
while also being very perceptive and disciplined. A customer-oriented approach
is essential. The goal is to make guests and visitors feel comfortable and
valued while on our premises. نحن نبحث عن موظف استقبال ليكون نقطة الاتصال الأولى
لضيوفنا. يجب أن يتمتع المرشح المثالي بشخصية ودودة وسهلة التعامل وأن يكون دقيقًا
ومنضبطًا. النهج الموجه نحو العملاء أمر أساسي. الهدف هو جعل الضيوف والزوار يشعرون
بالراحة والتقدير أثناء تواجدهم في منشآتنا.

RESPONSIBILITIES

 Greet and welcome guests as soon as they arrive at the office.
 Direct visitors to the appropriate person and office.
 Answer, screen, and forward incoming phone calls.
 Ensure reception area is tidy and presentable, with all necessary stationery
and material (e.g. pens, forms, and brochures).
 Provide basic and accurate information in-person and via phone/email.
 Receive, sort, and distribute daily mail/deliveries.
 Maintain office security by following safety procedures and controlling access
via the reception desk (monitor logbook, issue visitor badges).
 Order front office supplies and keep inventory of stock.
 Update calendars and schedule meetings.
 Perform other clerical receptionist duties such as filing, photocopying, and
faxing.  استقبال وترحيب الضيوف فور وصولهم إلى المكتب.
 توجيه الزوار إلى الشخص والمكتب المناسب.
 الرد على المكالمات الهاتفية الواردة وفحصها وتحويلها.
 ضمان أن تكون منطقة الاستقبال مرتبة وجذابة مع جميع الأدوات والمواد الضرورية
(مثل الأقلام والنماذج والكتيبات).
 تقديم معلومات أساسية ودقيقة شخصيًا وعبر الهاتف/البريد الإلكتروني.
 استلام وفرز وتوزيع البريد/التسليمات اليومية.
 الحفاظ على أمان المكتب من خلال اتباع إجراءات السلامة والتحكم في الوصول عبر
مكتب الاستقبال (مراقبة دفتر السجل، إصدار بطاقات الزوار).
 طلب لوازم مكتب الاستقبال والحفاظ على جرد المخزون.
 تحديث الجداول الزمنية وجدولة الاجتماعات.
 أداء مهام استقبال مكتبية أخرى مثل الأرشفة والنسخ والتصوير الفوتوغرافي.

QUALIFICATIONS

 Proven work experience as a Receptionist, Front Office Representative, or
similar role.
 Proficiency in Microsoft Office Suite.
 Hands-on experience with office equipment (e.g. fax machines and printers).
 Professional attitude and appearance.
 Solid written and verbal communication skills.
 Ability to be resourceful and proactive when issues arise.
 Excellent organizational skills.
 Multitasking and time-management skills, with the ability to prioritize tasks.
 Customer service attitude.
 High school degree; additional certification in Office Management is a plus. 
خبرة عمل مثبتة كموظف استقبال أو ممثل مكتب أمامي أو دور مشابه.
 إجادة في مجموعة Microsoft Office.
 خبرة عملية مع معدات المكتب (مثل آلات الفاكس والطابعات).
 موقف احترافي ومظهر لائق.
 مهارات كتابية ولفظية قوية.
 القدرة على أن يكون مبتكرًا واستباقيًا عند ظهور المشاكل.
 مهارات تنظيمية ممتازة.
 مهارات تعدد المهام وإدارة الوقت، مع القدرة على تحديد أولويات المهام.
 موقف خدمة العملاء.
 شهادة الثانوية العامة؛ شهادة إضافية في إدارة المكاتب تعد ميزة إضافية.

Our journey started in 1973 with a single store in Bahrain. Since then, we have
grown into a global retail and hospitality group. The proud creator of 25 plus
value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE – based group has evolved into a comprehensive retail
and hospitality entity, with over 2200 retail stores, leisure, and hospitality
outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today,
Landmark Group is one of GCC’s largest omnichannel retailers and India’s top
home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have
blossomed into household names. From Max, Splash, Babyshop, Centrepoint,
Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands
span across a multitude of categories, enriching the lives of countless families
over the past decade.

Citymax Hotels (www.citymaxhotels.com)   is a ‘homegrown’ Regional Brand,
envisioned and developed by Landmark Group to service the growing need for
quality, value-for-money accommodation.  The Brand personality is best described
a ‘vibrant simplicity’ and teams strive to make every day experiences special.

First established in 2010, Citymax Hotels currently own and operate 6 hotels
(1,986 keys) in the UAE at Al Barsha (2 hotels), Bur Dubai, Sharjah, Business
Bay and Ras al Khaimah.  In addition, Citymax Hotels operates a hotel under a
management contract in Aswan, Egypt (79 keys), with further managed properties
under development in Egypt and Kingdom of Saudi Arabia.

Each Citymax Hotel performs well within its Competition Set as measured via
RevPAR Indices.  Citymax Hotels has positioned itself well in the market with a
good mix of Retail, Corporate and Leisure business.

In addition to the rooms business, Citymax Hotels has a significant Food &
Beverage operation within the hotels, with up to almost 50% of revenues coming
from the various outlets.  Some of the F&B brands are very well known in their
own right including Huddle Sports Bar & Grill, Claypot, Sizzling Wok. 

Responsibilities

The Front Office Associate serves as the first point of contact, responsible for greeting guests, managing incoming calls, and directing visitors. They also handle administrative tasks such as maintaining office security, managing mail, and keeping the reception area organized.

We are a job aggregator. All rights belong to the original company or recruiter. We do not claim ownership of any listings.