Housekeeping Team Leader (United Arab Emirates) Dubai

Requirements

Candidates must hold a university degree and possess a minimum of 2 years of experience in a similar role within a five-star hotel. Strong verbal communication skills and a passion for delivering extraordinary service are essential for this position.

Job Summary

Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Conducts daily briefing for Room Attendants
Conducts daily inspection of employee grooming.
Inspects all guest rooms, corridors and pantries on a daily basis to ensure highest standard of cleanliness.
Conducts on the job training for all Room Attendants.
Maintains effective employee relations.
Checks and maintains equipment and machines used.
Prepares job orders and co-ordinate with Engineering for follow up.
Ensure special attention given to VIP rooms.
Attends daily briefing with EKH/AEH in Housekeeping.
Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper, Security Office immediately.
Proper handover and take over of the incoming and out going shifts to be handled well.
Report all Lost & Found items to Housekeeping.
Prepare discrepancy report for the front office.
Conduct fumigation for the rooms and floors.
Follow up “ Do not Disturb” rooms.
Prepare inventory for room linen.
Notify Housekeeper any damage caused by guest.
Check and follow all maintenance report If the work is incomplete.
Waters and changes all flowers as per schedule requirement.
Ensures that all flower arrangements look pleasant before the delivery to the rooms.
While inspecting guest rooms and other area there should be eye for detail.
Daily physical inspection of occupied, vacant and checkout rooms to be done at 1300 hours.
Make sure maid trolleys are parked well in the guest corridors and while cleaning room the trolleys must be parked properly at the guest room entrance.
Monitor the Key Issue no. 3 / Entering/Leaving a guest’s room is followed by the room attendant.
Be Responsible for the cleanliness, maintenance, property and hygiene of guest rooms, corridors and service areas..
Oversee the work of PA attendant
Handle all service matters to guests in the station
Be responsible for supervising the activities of Room attendant.
Check all check-out rooms and guest rooms
Be fully aware of the Rixelence of the day
Proper grooming at all times
Show fullest cooperation and respect within the team and other departments
Is aware of the daily activities and has product knowledge of all the hotel facilities
Qualifications
University degree in any field
Minimum 2 years in a similar role with a five-star hotel.
Passionate about creating extraordinary service
Ability to work as part of a team to ensure guest satisfaction
Strong verbal communication skills
Additional Information
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time

Responsibilities

The Housekeeping Team Leader is responsible for supervising room attendants, conducting daily inspections of guest rooms and service areas, and ensuring the highest standards of cleanliness and hygiene. They also coordinate maintenance tasks, manage inventory, and provide on-the-job training to the housekeeping team.

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