Guest Services Supervisor (Saudi Arabia)

Requirements

The role requires strong leadership skills and a passion for hospitality to inspire team members and ensure a seamless guest experience. Candidates must demonstrate integrity, accountability, and the ability to handle escalated guest concerns effectively.

Job Summary

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team,
that’s exactly what you’ll do every time you come to work! As a Guest Services
Supervisor, you’re not just supervising day-to-day guest services operations –
you’re spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.

RESPONSIBILITIES

Here’s what you’ll do during a typical day:

* Supervise guest services team: Lead team members in performing all guest
services functions, including bell services, luggage storage, package
delivery, valet, parking, and related systems to ensure a seamless guest
experience
* Lead day-to-day team operations: Create team schedules, assign tasks, lead
pre-shift meetings, and provide training, guidance, and in the moment
feedback
* Oversee guest issue resolution: Respond to guest inquiries and concerns
directly while supporting team members in in handling complex or escalated
issues
* Manage special projects: Lead department initiatives or ad-hoc assignments

QUALIFICATIONS

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the
qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense of Ownership and
accountability. And a focus on the Now, bringing urgency and discipline to every
moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build
an exceptional workplace for the Team Members who make it all possible. As a
global leader in hospitality, we’ve welcomed more than 3 billion guests
worldwide, all while staying true to our founding vision: to fill the earth with
the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best
Workplaces list by Great Place to Work and Fortune. With our suite of
world-class brands [https://www.hilton.com/en/brands/],
[https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and
a company-wide commitment to providing the best stay for every guest, we’re
setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports
your journey every step of the way. Come for the job, stay for the career—and
help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog
[https://jobs.hilton.com/blogs] to see why we’re more than a great place to
stay—we’re a great place to work. 

Responsibilities

The Guest Services Supervisor leads the daily operations of the guest services team, including valet, bell services, and luggage handling. They are also responsible for resolving complex guest inquiries and providing ongoing training and feedback to staff.

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