IFX Payments

Requirements

Candidates must have solid experience in the UAE funds ecosystem and a strong network within the DIFC and ADGM. You should possess commercial drive, the ability to lead senior-level conversations, and a deep understanding of fund structures and banking requirements.

Job Summary

Key Relationship Manager
Department: Revenue
Employment Type: Permanent – Full Time
Location: Dubai
Reporting To: Chris Drumm

Description
Overview of the role
IFX Payments has a dedicated funds desk in our Dubai, UAE office, with a funds specialist already in place and our first fund clients recently onboarded. We are now growing the team with two Key Relationship Manager, Funds to build on that momentum. You will win and grow relationships with fund managers, fund administrators, corporate service providers and the wider fund ecosystem across DIFC and ADGM.

The funds market here runs on trust and referrals. You will already know how funds are set up, administered and banked, and you will use that credibility to position IFX as the go-to partner for multi-currency accounts, FX and payments across a manager’s funds, SPVs and portfolio structures.

You will own the full sales cycle, from introduction and needs discovery through onboarding and account growth. The desk is still early, so you will have real scope to shape how it grows.

Key Responsibilities

1. Market mapping and targeting
o Map the DIFC and ADGM funds landscape: fund managers, family offices, fund administrators, corporate service providers, law firms and auditors.
o Identify and prioritise target accounts, and track new fund launches, licence approvals and regulatory changes that create opportunities.

2. Relationship-led business development
o Build a pipeline through introductions, referrals, industry events and our partner network.
o Represent IFX at networking sessions and industry events in Dubai and Abu Dhabi, and follow up every introduction with purpose.

3. Client acquisition
o Lead the end-to-end sales process: discovery, solution design, proposal, commercial negotiation and close.
o Understand how each client’s structures fit together (master funds, feeders, SPVs, GPs and management companies) and tailor account, FX and payment solutions to match.
o Present IFX’s proposition clearly to managing partners, CFOs, COOs and heads of fund operations.

4. Onboarding and client experience
o Guide clients through KYC and onboarding with our compliance and onboarding teams, anticipating the documents fund structures need so accounts go live quickly.
o Set clear expectations on timelines and act as the client’s main point of contact through go-live.

5. Account growth and retention
o Grow each relationship as the client launches new funds and SPVs, adding entities, currencies and payment flows.
o Run regular account reviews and identify cross-sell opportunities, including referrals to our corporate desk.

6. Intermediary and referral partnerships
o Develop referral relationships with fund administrators, corporate service providers and advisers who can introduce multiple clients.
o Keep partners informed and engaged so IFX stays front of mind for their clients.

7. Pipeline management and reporting
o Record all activity, opportunities and client interactions in Salesforce, keeping the pipeline accurate and current.
o Report progress against targets to the Sales Director and adjust plans as needed.

8. Collaboration and market intelligence
o Work with marketing on funds-specific campaigns, content and events.
o Share market feedback on product gaps, pricing and competitor activity to shape the funds proposition.

9. Risk management and compliance
o Ensure all sales activity complies with DFSA and FSRA requirements and IFX policy.
o Work closely with compliance on AML, KYC and sanctions requirements for every client and structure.

Skills, Knowledge and Expertise
Essential
Solid experience of the UAE funds ecosystem, in fund administration, fund services, corporate services, private banking, custody or transaction banking.
Working knowledge of how funds and SPVs are established, administered and banked in DIFC and ADGM, and of the DFSA and FSRA frameworks.
An established network across fund managers, administrators and service providers in the UAE.
Commercial drive, with a track record of winning new business or clearly influencing revenue, even if not in a pure sales title.
The confidence to lead senior conversations and to explain FX and cross-border payments simply.
Strong organisation, follow-through and comfort working in a CRM.
Fluent English.

Desirable
Experience in FX, payments or transaction banking.
Familiarity with fund onboarding and KYC for complex, multi-layered structures.
Arabic or another regional language.
A degree in finance, business or a related field, or equivalent professional experience

How you work
Relationship-first: you build trust over time and protect your reputation in a small market
Self-starting and comfortable building something new rather than inheriting a book.
A team player who shares referrals across desks and wants the whole vertical to win

Benefits
Enrolment into DEWS
Private healthcare
25 days’ annual leave, plus an extra day off for your birthday!
Eligible employees can take part in our Work from Abroad scheme for up to 2 weeks per year
Look forward to our Annual Leave Loyalty Scheme where annual holiday entitlement increases by 1 day per year after 3 full years of service
Annual flight expense scheme
Enhanced maternity & paternity pay after a year’s service

Responsibilities

You will lead the end-to-end sales cycle to acquire and grow relationships with fund managers, administrators, and service providers in the UAE. This involves mapping the market, managing a pipeline, and ensuring seamless client onboarding while maintaining compliance with regulatory frameworks.