Senior Account Manager – Enterprise (Saudi Arabia) Riyadh

Requirements

Candidates must have 8+ years of account management experience in ICT or technology-related industries with a proven ability to drive account growth. A bachelor’s degree in Computer Science, Information Technology, Business, or a related field is required.

Job Summary

The Senior Account Manager – Enterprise is responsible for managing and growing a portfolio of Enterprise clients by delivering ZainTECH’s ICT and digital solutions portfolio. The role focuses on building strong customer relationships, identifying growth opportunities, and driving revenue through consultative selling across cloud, cybersecurity, data, and digital solutions.
Working closely with internal sales, technical, and delivery teams, the Account Manager ensures customer satisfaction while expanding account value through upselling, cross-selling, and new business development within assigned accounts.
Responsibilities:
Account Management
Manage a portfolio of Enterprise accounts, acting as the primary point of contact for customer engagement
Build and maintain strong relationships with key stakeholders, understanding their business and technology needs
Conduct regular account reviews to assess performance, identify opportunities, and ensure customer satisfaction
Coordinate with internal teams to ensure seamless delivery of services and solutions
Manage contract renewals and ensure continued value realization for customers
ICT & Digital Solutions Expertise
Develop a strong understanding of ZainTECH’s portfolio across cloud, cybersecurity, data, and digital solutions
Work with clients to align technology solutions with their business objectives and operational needs
Collaborate with technical and presales teams to position integrated solutions across multiple service areas
Business Development
Identify and pursue opportunities to expand services within existing accounts
Support pipeline development through upselling and cross-selling initiatives
Contribute to account planning and growth strategies for assigned clients
Prepare and deliver proposals and presentations aligned with customer requirements and business outcomes
Participate in client meetings, events, and engagements to strengthen relationships and generate opportunities
Collaboration & Communication
Work closely with product, presales, and delivery teams to ensure successful solution positioning and execution
Engage with both technical and business stakeholders to ensure alignment of solutions with client needs
Manage and resolve customer issues in coordination with internal teams to maintain high levels of satisfaction
Maintain accurate records of account activities and opportunities within CRM systems
Our Culture & Code of Conduct:
At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.
8+ years of account management experience in ICT, cloud services, or technology-related industries.
Experience managing Enterprise or enterprise customer accounts
Good understanding of ICT solutions including Cloud (IaaS, PaaS, SaaS), Cybersecurity, Data and analytics, and Digital transformation solutions
Proven ability to drive account growth through upselling and cross-selling
Experience working with major ICT and cloud platforms such as Oracle, AWS, Microsoft Azure, or similar.
Knowledge of cybersecurity, data management, networking, and digital transformation best practices.
Familiarity with CRM tools (e.g., Salesforce).
Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.

Responsibilities

The Senior Account Manager is responsible for managing and growing a portfolio of Enterprise clients by delivering ICT and digital solutions. They will build strong customer relationships, identify growth opportunities, and drive revenue through consultative selling and cross-functional collaboration.

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