Front Desk Supervisor (Pre-Opening) – DoubleTree by Hilton Riyadh Olaya North (Saudi Arabia)

Requirements

Candidates should possess strong leadership skills and a passion for hospitality. The role requires the ability to train team members, handle escalated guest concerns, and maintain operational standards.

Job Summary

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team,
that’s exactly what you’ll do every time you come to work! As a Front Office
Supervisor, you’re not just supervising daily front office operations – you’re
spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.

RESPONSIBILITIES

Here’s what you’ll do during a typical day:

* Supervise front office team: Lead team members in performing all front office
procedures, ensuring smooth check-ins, check-outs, and guest service delivery
* Lead day-to-day team operations: Create team schedules, assign tasks, lead
pre-shift meetings, and provide training, guidance, and in the moment
feedback
* Lead guest issue resolution: Respond to guest inquiries and concerns directly
while supporting team members in in handling complex or escalated issues
* Manage lobby flow: Monitor guest traffic in the lobby and adjust team
coverage in real time to maintain service efficiency
* Manage special projects: Lead department initiatives or ad-hoc assignments

QUALIFICATIONS

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the
qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense of Ownership and
accountability. And a focus on the Now, bringing urgency and discipline to every
moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build
an exceptional workplace for the Team Members who make it all possible. As a
global leader in hospitality, we’ve welcomed more than 3 billion guests
worldwide, all while staying true to our founding vision: to fill the earth with
the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best
Workplaces list by Great Place to Work and Fortune. With our suite of
world-class brands [https://www.hilton.com/en/brands/],
[https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and
a company-wide commitment to providing the best stay for every guest, we’re
setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports
your journey every step of the way. Come for the job, stay for the career—and
help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog
[https://jobs.hilton.com/blogs] to see why we’re more than a great place to
stay—we’re a great place to work. 

Responsibilities

The Front Office Supervisor leads daily front office operations, including check-ins, check-outs, and team scheduling. They are also responsible for resolving guest issues and managing lobby traffic to ensure efficient service delivery.

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