Telephone Operator (Arabic Speaker) (Qatar) Doha

Requirements

Candidates must have 1-2 years of experience in hospitality or customer service and be fluent in both Arabic and English. A professional appearance and the ability to work in a fast-paced, guest-focused environment are required.

Job Summary

Company Description
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Telephone Operator and build your career with us.
Job Description
Resolve guests’ complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Receive each guest call in a professional and friendly manner.
Achieve Quality Audit result of 95% and above through consistent documented trainings.
Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time.
Check Hotel situation, occupancy, functions, groups, VIPs.
Show fullest cooperation and respect within the team and other departments
Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
Builds mutual trust, respect, and cooperation among team members.
Maintain effective communication with all related department to ensure smooth service delivery.
Handle every query in a polite and courteous manner and exceed guest expectations.
Ensure guests are greeted by name upon calling as per Rixos Standards.
Maintain an up-to-date knowledge of the hotel and local services.
Telephone lists are continually updated.
Complete management’s long distance call vouchers and record them on the traffic sheet.
Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
Qualifications
1-2 years of experience
Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable.
Experience: Previous experience in hospitality, concierge work, reception, customer service, or a similar position.
Fluent in Arabic and English , Any additional language will be an advantage .
Additional Information
Be aware at all times of the management schedules and contact details.
Monitor the long distance call logs, faxes and messages.
Co-ordinate communication within the hotel in the event of emergency.
Attend training classes as per schedule
Show fullest cooperation and respect within the team and other departments
Be aware of the daily activities and has product knowledge of all the hotel facilities

Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time

Responsibilities

The Telephone Operator is responsible for managing the hotel switchboard, handling guest inquiries, and resolving complaints in a professional manner. They must ensure effective communication across departments and maintain accurate records of guest services and emergency protocols.

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