IHG
Requirements
The posting does not specify formal education, prior experience, or certifications. The role calls for professional guest service, adherence to health and sanitation procedures, and the ability to maintain spa facilities and support daily operations.
Job Summary
•Maintain cleanliness and presentation standards in all spa areas, including
treatment rooms, relaxation lounges, locker rooms, showers, and reception areas.
•Prepare treatment rooms before and after guest appointments according to
established procedures.
•Replenish towels, robes, slippers, amenities, and guest supplies throughout the
spa.
•Assist guests with inquiries, directions, and requests in a friendly and
professional manner.
•Monitor spa facilities and report any maintenance, safety, or cleanliness
concerns to your supervisor.
•Ensure all equipment and furnishings are maintained in excellent condition.
•Follow established health, hygiene, and sanitation procedures at all times.
•Assist with laundry collection, sorting, and distribution of spa linens.
•Support therapists and spa team members with operational requirements when
needed.
•Monitor inventory levels of spa supplies and notify supervisors when
replenishment is required.
•Handle lost and found items according to hotel procedures.
•Wear the designated uniform and maintain a professional appearance at all
times.
•Assist with opening and closing duties as assigned.
•Perform other ad-hoc duties as required to support the spa operation and guest
experience.
Responsibilities
Maintain clean, organized, safe, and well-stocked spa facilities, including treatment rooms, lounges, locker rooms, and reception areas. Support guests and spa staff, handle linens and supplies, report facility concerns, and assist with opening and closing duties.
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