At Your Service Agent (Telephone Operator) (Qatar) Doha

Requirements

A high school diploma or GED is preferred, and no related work or supervisory experience is required. The role requires professional communication, guest-focused service, adherence to company policies and quality standards, and the ability to remain active during a work shift and handle objects weighing up to 10 pounds.

Job Summary

POSITION SUMMARY

 

Answer, record, and process all guest requests, questions, or concerns via
telephone, email, chat, and mobile communication devices. Operate telephone
switchboard, process guest requests for wake-up calls, and connecting and
directing calls to the appropriate extension. Receive, record, and relay
messages accurately. Log all guest requests or issues into computer, contact
appropriate individual or department (e.g., Bellperson, Housekeeping), and
follow up with guest to ensure their request has been resolved to their
satisfaction. Provide information to guests about room features, property
amenities, and local areas of interest. May process room service orders, answer
questions on menu selection and record transactions in point-of-sale system.
Assist guests with accessing internet and guestroom entertainment.

 

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards, anticipate and address guests’ service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional language, and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand, sit, or walk for an extended
period of time or for an entire work shift. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

 

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 

 

 

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully
designed with the essential needs of the modern frequent traveler in mind. We
flawlessly deliver the key essentials guests need and we work hard to eliminate
everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and
in control so our guests can focus on what’s most important. With a strong
presence in Canada, the United Kingdom, and the United States, Delta Hotels by
Marriott is rapidly expanding across markets all around the world. If you enjoy
delivering purposeful service and focusing on the details that matter, we invite
you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you
join a portfolio of brands with Marriott International. Be where you can do your
best work, begin your purpose, belong to an amazing global  team, and become the
best version of you.

Responsibilities

Handle guest requests and inquiries across telephone, email, chat, and mobile channels; operate the switchboard, route calls, record messages, and coordinate and follow up on service issues. Provide information and assistance with property amenities, local attractions, room service, internet access, and guestroom entertainment while following company standards and supporting the team.

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