Assistant Outlet Manager (Sel & Miel) (Qatar) Doha

Requirements

Candidates must possess at least 2 years of related work experience and 1 year of supervisory experience. A high school diploma or G.E.D. equivalent is required for this position.

Job Summary

YOUR LEGACY STARTS WITH US

At The Ritz-Carlton, Doha, we invite you to experience refined luxury where
timeless elegance meets true Qatari hospitality. Situated along the pristine
shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374
elegantly designed rooms & suites, award-winning restaurants, world-class Spa
facilities with a state-of-the-art Fitness Center, and impeccable service that
defines our legendary brand. From serene indoor and outdoor pools to a private
beach and a Club Lounge for elevated and personalized experiences, every detail
perfectly reflects our commitment to excellence. The property is also ideal for
events with a wide selection of meetings rooms, stunning wedding venues and a
dedicated team that thoughtfully plans and tailors to each unique vision.
Whether you’re savoring an afternoon tea in our lobby lounge, watching the city
skyline sparkle by night in one of our restaurants, or celebrating an important
event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s
most meaningful moments. 

FIND PURPOSE IN YOUR PASSION

At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart
of everything we do and the most important resource in our service commitment to
our guests. With passion, genuine care, dedication and pride, we can achieve
common goals and grow together while crafting moments that will be remembered
forever.

Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate
individuals to join our esteemed team and bring their own unique expertise to
our world-famous service philosophy. As an Elite hotel in the region with a deep
generational legacy, we offer you in return:

* A rewarding career within one of the most recognized and prestigious luxury
brands in the world.
* Personal and professional development plans with curated training materials
and guidance from highly skilled and experienced colleagues in the industry. 
* Various opportunities for internal growth both locally and internationally
within the portfolio of Marriott International properties.
* Consistent & reliable support to ensure you always have the tools and
knowledge to harness your full potential and reach your goals.
* A competitive package, inclusive of accommodation, flight tickets,
transportation, meals, and more:

1.  Exclusive training and leadership development programs
2.  Recognition and rewards for exceptional service
3.  Preferential Members Rates at Marriott Hotels Globally
4.  Dining & Wellness discounts for your family and you
5.  Medical Insurance Coverage
6.  An HR team dedicated to your success and wellbeing

OUR EXPECTATIONS FROM THE ROLE:

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff and rectify any
deficiencies. Complete opening and closing duties including setting up necessary
supplies and tools, cleaning all equipment and areas, locking doors, etc.
Inspect storage areas for organization, use of FIFO, and cleanliness. Complete
scheduled inventories and stock and requisition necessary supplies. Monitor
dining rooms for seating availability, service, safety, and wellbeing of guests.
Complete work orders for maintenance repairs.

 

Assists Management:
1.    Serve as a departmental role model or mentor by working alongside
employees to perform technical or functional job duties.
2.    Supervises restaurant and all related areas in the absence of the
Restaurant/Bar Manager.
3.    Participates in department meetings by communicating a clear and
consistent message regarding the departmental goals to produce desired results.
4.    Assign and ensure work tasks are completed on time and that they meet
appropriate quality standards.
5.    Encourage and motivate employees to perform their best, take
responsibility for tasks and assignments, make decisions and provide input on
possible improvements.
6.    Ensure that hourly employees are trained on company core values, job
roles, responsibilities, and technical and service aspects of the job.
7.    Ensure employee compliance with company standards and policies and
external regulations (e.g., safety, OSHA, department-specific procedures such as
food standards).
8.    Assist management in establishing and communicating goals, performance
expectations, timetables and deadlines for shift or departmental operations to
hourly employees and ensure that they are understood.
9.    Listen to hourly employees’ suggestions for improving how work is done and
how guests are served, gaining management support as needed to act upon
suggestions.
10.    Coordinate tasks and work with other departments to ensure that the
department runs efficiently.
11.    Coach and develop employees (e.g., create expectations for continual
improvement, provide challenging tasks and assignments, hold development
discussions, and construct and execute development plans).
12.    Assist management to ensure that hourly employees have the necessary
resources to effectively perform their jobs (e.g., supplies, equipment, and
inventory).

Conducting Day-to-Day Restaurant Operations:
1.    Ensures all employees have proper supplies, equipment and uniforms.
2.    Communicates to Chef and Restaurant Manager any issues regarding food
quality and service levels.
3.    Ensures compliance with all restaurant policies, standards and procedures.
4.    Monitors alcohol beverage service in compliance with local laws.
5.    Manages to achieve or exceed budgeted goals.
6.    Performs all duties of restaurant employees and related departments as
necessary.
7.    Opens and closes restaurant shifts.

Cash/Bank Handling:
1.    Obtain assigned bank and ensure accuracy of contracted monies, obtaining
change required for expected business level, and keeping bank secure at all
times.
2.    Follow property control audit standards and cash handling procedures
(e.g., blind drops).

Stock and Supplies:
•    Check quality and quantity of all stock and supplies using checklist.

Providing Exceptional Customer Service:
1.    Interacts with guests to obtain feedback on product quality and service
levels.
2.    Supervises staffing levels to ensure that guest service, operational needs
and financial objectives are met.
3.    Encourages employees to provide excellent customer service within
guidelines.
4.    Handles guest problems and complaints, seeking assistance from supervisor
as necessary.
5.    Strives to improve service performance.
6.    Sets a positive example for guest relations.
7.    Assists in the review of comment cards and guest satisfaction results with
employees.
8.    Meets and greets guests.

Additional Responsibilities:
1.    Provides information to supervisors, co-workers, and subordinates by
telephone, in written form, e-mail, or in person.
2.    Analyzes information and evaluating results to choose the best solution
and solve problems.
3.    Assists servers and hosts on the floor during meal periods and high demand
times.
4.    Recognizes good quality products and presentations.
5.    Supervises daily shift operations in absence of Restaurant Manager.
 

Safety and Security
•    Report work related accidents, or other injuries immediately upon
occurrence to manager/supervisor.
•    Follow company and department safety and security policies and procedures
to ensure a clean, safe, and secure environment.
•    Follow policies and procedures for the safe operation and storage of tools,
equipment, and machines.
•    Follow property specific procedures for handling emergency situations
(e.g., evacuations, medical emergencies, natural disasters).
•    Identify and correct unsafe work procedures or conditions and/or report
them to management and security/safety personnel.
•    Maintain awareness of undesirable persons on property premises.
•    Complete appropriate safety training and certifications to perform work
tasks.
•    Use proper equipment, wear appropriate personal protective clothing (PPE),
and employ correct lifting procedures, as necessary, to avoid injury.

Policies and Procedures
•    Protect the privacy and security of guests and coworkers.
•    Maintain confidentiality of proprietary materials and information.
•    Follow company and department policies and procedures.
•    Ensure uniform, nametags, and personal appearance are clean, hygienic,
professional and in compliance with company policies and procedures.
•    Protect company tools, equipment, machines, or other assets in accordance
with company policies and procedures.
•    Perform other reasonable job duties as requested by Supervisors.

Communication
•    Speak to guests and co-workers using clear, appropriate and professional
language.
•    Provide assistance to coworkers, ensuring they understand their tasks.
•    Talk with and listen to other employees to effectively exchange
information.
•    Discuss work topics, activities, or problems with coworkers, supervisors,
or managers discreetly and quietly, avoiding public areas of the property.
•    Answer telephones using appropriate etiquette including answering the phone
within 3 rings, answering with a smile in one’s voice, using the callers’ name,
transferring calls to appropriate person/department, requesting permission
before placing the caller on hold, taking and relaying messages, and allowing
the caller to end the call.
•    Exchange information with other employees using electronic devices (e.g.,
pagers and two-way radios, email).
•    Prepare and review written documents (e.g., daily logs, business letters,
memoranda, reports), including proofreading and editing written information to
ensure accuracy and completeness.

Working with Others
•    Support all co-workers and treat them with dignity and respect.
•    Handle sensitive issues with employees and/or guests with tact, respect,
diplomacy, and confidentiality.
•    Partner with and assist others to promote an environment of teamwork and
achieve common goals.
•    Actively listen to and consider the concerns of other employees, responding
appropriately and effectively.
•    Develop and maintain positive and productive working relationships with
other employees and departments.

Quality Assurance/Quality Improvement
•    Comply with quality assurance expectations and standards.
•    Monitor the performance of others to ensure adherence to quality
expectations and standards.
•    Identify and recommend new ideas, technologies, or processes to increase
organizational efficiency, productivity, quality, safety, and/or cost-savings.

Physical Tasks
•    Read and visually verify information in a variety of formats (e.g., small
print).
•    Visually inspect tools, equipment, or machines (e.g., to identify defects).
•    Stand, sit, or walk for an extended period of time or for an entire work
shift.
•    Move, lift, carry, push, pull, and place objects weighing less than or
equal to 50 pounds without assistance.
•    Grasp, turn, and manipulate objects of varying size and weight, requiring f

 

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

 

In joining Marriott Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest stays with
us, the experience stays with them. Attracting the world’s top hospitality
professionals who curate lifelong memories, we believe that everyone succeeds
when they are empowered to be creative, thoughtful and compassionate.
 
Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of our
guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are
delivered graciously and thoughtfully every day. The Gold Standards are the
foundation of The Ritz-Carlton and are what guides us each day to be better than
the next. It is this foundation and our belief that our culture drives success
by which The Ritz Carlton has earned the reputation as a global brand leader in
luxury hospitality. As part of our team, you will learn and exemplify the Gold
Standards, such as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work you do and
who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.

Responsibilities

The Assistant Outlet Manager oversees daily restaurant operations, ensuring high-quality service standards and guest satisfaction. They also supervise staff, manage inventory, and support the Restaurant Manager in achieving financial and operational goals.

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