AsstMgr-Training (Saudi Arabia) Khobar

Requirements

Candidates must hold either a 2-year degree with 1 year of relevant experience or a 4-year bachelor’s degree, and must be a certified trainer. The role requires strong knowledge of human resources, hospitality operations, and adult learning principles.

Job Summary

JOB SUMMARY

 

Assists with identifying and addressing employee and organizational development
needs. The position is assist in ensuring effective training is in place to
enable the achievement of desired business results. Training programs focus on a
variety of topics, including product knowledge, company philosophy, and customer
service and leadership skills. Assists in conducting needs assessments,
designing and developing training programs and facilitating the delivery of both
custom and corporate training programs. Measures the effectiveness of training
to ensure a return on investment.

 

CANDIDATE PROFILE 

 

Education and Experience

• 2-year degree from an accredited university in Human Resources, Hotel and
Restaurant Management, Hospitality, Business Administration, or related major; 1
year experience in the human resources or related professional area; certified
trainer.

OR

• 4-year bachelor’s degree in Human Resources, Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; certified trainer; no
work experience required.

 

CORE WORK ACTIVITIES

 

Assisting with Administering Employee Training Programs

• Promotes and informs employees about all training programs.

• Displays leadership in guest hospitality, exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Helps employees identify specific behaviors that will contribute to service
excellence.

• Ensures employees receive on-going training to understand guest expectations.

• Uses effective training methods to ensure employees have a good understanding
of guest satisfaction and can demonstrate guest satisfaction skills.

• Meets with training cadre on a regular basis to support training efforts.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

 

Assisting with Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.

• Meets regularly with participants to assess progress and address concerns.

• Partners with operational leaders to assess if employees demonstrate effective
technical and leadership skills.

• Reviews comment cards, guest satisfaction results and other data to identify
areas of improvement.

• Measures transfer of learning from training courses to the operation.

• Ensures adult learning principles are incorporated into training programs.

 

Assisting with Developing Training Program Plans and Budgets

• Identifies performance gaps and works with managers to develop and implement
appropriate training to improve performance.

• Assists with making any necessary adjustments to training methodology and/or
re-trains as appropriate.

• Aligns current training and development programs to effectively impact key
business indicators.

• Assists with establishing guidelines so employees understand expectations and
parameters.

• Develops specific training to improve service performance.

• Drives brand values and philosophy in all training and development activities.

• Incorporates guest satisfaction as a component of departmental meetings with a
focus on continuous improvement.

 

Assisting with Managing Training Budgets

• Assists with the development of the Training budget as required.

• Assists with managing budget in alignment with Human Resources and property
financial goals.

• Assists with managing department controllable expenses to achieve or exceed
budgeted goals.

• Utilizes P-card if appropriate to control and monitor departmental
expenditures.

 

 

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers
everywhere. It’s what inspired us to create the first hotel designed
specifically for business travelers, and it’s why the Courtyard experience today
empowers our guests, no matter the purpose of their trip. We’re looking for
achievers who are passionate about providing a guest experience that goes above
and beyond, enjoy being part of a small yet ambitious team, and love learning
how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global  team, and become the best version of you.

Responsibilities

The assistant manager identifies organizational development needs and facilitates the delivery of training programs to improve business results. They also monitor training effectiveness, manage departmental budgets, and provide feedback to staff to ensure service excellence.

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