Burjline Builders
Requirements
The role requires experience in logistics or port operations with a strong understanding of customs clearance and bonded-zone regulations. Proficiency in ERP systems and the ability to manage documentation and customer records are essential for this position.
Job Summary
Job Purpose
To provide professional customer service and coordinate daily logistics activities related to bonded warehousing, container handling, cargo storage, and customs clearance, ensuring efficient service delivery and customer satisfaction.
Key Responsibilities
Serve as the main point of contact for customers regarding shipments, cargo storage, container movements, and logistics services.
Coordinate with Operations, Warehouse, Manifest, and Customs Clearance teams to ensure timely cargo handling and delivery.
Monitor inbound and outbound shipments and provide customers with accurate status updates.
Handle customer inquiries, service requests, complaints, and operational issues professionally.
Coordinate documentation for cargo receiving, releasing, storage, and customs-related processes.
Follow up on shipment delays, operational discrepancies, and pending customer requirements.
Maintain accurate customer records and update relevant information in the company’s ERP system.
Coordinate with Finance and Commercial departments on customer invoices, service charges, and related inquiries.
Prepare customer service reports and monitor service performance to identify improvements.
Ensure compliance with company procedures and applicable port and bonded-zone regulations.
Responsibilities
The officer serves as the primary point of contact for logistics services, coordinating daily operations between warehouse, customs, and transport teams. They are responsible for monitoring shipment status, managing documentation, and ensuring customer inquiries and operational issues are resolved efficiently.
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To apply for this job please visit jobs.burjlinebuilders.com.
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