Hotel Manager (Saudi Arabia) Medina

Requirements

Candidates must have 5-7 years of experience in hotel operations management, with a strong preference for previous Marriott International experience. A proven track record in managing hotel performance and leading management teams is essential.

Job Summary

Additional Information: This hotel is owned and operated by an independent
franchisee, Saudi Bonyan. The franchisee is a separate company and a separate
employer from Marriott International, Inc.  The franchisee solely controls all
aspects of the hotel’s employment policies and practices, including hiring,
firing, discipline, staffing, compensation, benefits, and all other terms and
conditions of employment.  If you accept a position at this hotel, you will be
employed by a franchisee and not by Marriott International, Inc.

 

 

The Hotel Manager is responsible for overseeing the daily operations of the
hotel, ensuring operational excellence, guest satisfaction, financial
performance, and compliance with Marriott International brand standards and
policies.
 
* Oversee the daily operations of all hotel departments, including Front
Office, Housekeeping, Food & Beverage, Engineering, Security, and Recreation.
* Ensure smooth coordination between all departments to deliver an exceptional
guest experience.
* Maintain Marriott International brand standards, operating procedures, and
quality assurance requirements.
* Conduct regular operational inspections and ensure all hotel facilities are
maintained to the highest standards.
* Monitor departmental performance and implement corrective actions where
necessary.
* Ensure exceptional guest service and consistently high guest satisfaction
scores.
* Monitor guest feedback, online reviews, and Marriott guest satisfaction
performance.
* Personally handle VIP guests, guest complaints, and service recovery
situations.
* Develop initiatives to enhance guest loyalty and the overall guest
experience.
* Monitor hotel revenue, operating expenses, payroll, and departmental budgets.
* Work closely with Finance and Revenue Management to achieve financial
targets.
* Identify opportunities to improve profitability and operational efficiency.
* Ensure effective cost control without compromising service quality.
* Lead, motivate, and develop the hotel’s management team.
* Ensure effective communication and coordination between departments.
* Identify training and development opportunities for associates.
* Support succession planning and talent development in line with Marriott
standards.
* Promote a positive working environment and strong associate engagement.
* Ensure full compliance with Marriott International brand standards and
operating procedures.
* Prepare the hotel for Marriott quality assurance inspections and audits.
* Ensure compliance with health, safety, security, and local regulatory
requirements.
* Implement Marriott initiatives, policies, and operational programs.
* Work closely with Sales, Marketing, and Revenue Management teams to maximize
hotel performance.
* Support business development initiatives and market positioning.
* Identify opportunities to increase revenue across all hotel departments.
* Build strong relationships with corporate clients, travel partners, and key
stakeholders.
* Conduct regular management meetings and operational reviews.
* Prepare and review monthly performance reports.
* Monitor departmental KPIs and ensure accountability.
* Report operational challenges, business opportunities, and performance
results to the General Manager.

 

The role requires a strong hospitality professional with proven Marriott
experience, excellent leadership skills, and the ability to drive operational
performance while maintaining the highest standards of service quality.
* Minimum 5–7 years of experience in hotel operations management.
* Previous experience working with Marriott International is strongly
preferred.
* Previous experience as a Director of Operations, Director of Rooms, or senior
hotel operations leader is an advantage.
* Strong knowledge of Marriott brand standards, operational procedures, and
quality assurance requirements.
* Proven track record in managing hotel operations, guest satisfaction, and
financial performance.

 

Benefits: Accommodation and Transport

This company is an equal opportunity employer.

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Responsibilities

The Hotel Manager oversees daily operations across all departments to ensure operational excellence and adherence to Marriott brand standards. They are responsible for driving financial performance, guest satisfaction, and effective team leadership.

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