Telephone Operator (Qatar) Doha

Requirements

Candidates are expected to demonstrate professional communication skills and the ability to manage guest inquiries and emergency situations effectively. A commitment to maintaining confidentiality and adhering to hotel operational standards is required.

Job Summary

Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
“Why work for Banyan Tree Doha?
Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views.
Job Description
The Telephone Operator Agent is responsible for handling all guest and internal calls efficiently, accurately, and courteously. The role ensures compliance with the hotel’s Integrated Management System (IMS) in accordance with ISO 9001:2015 (Quality), ISO 14001:2015 (Environmental Management), and ISO 45001:2018 (Occupational Health & Safety), contributing to consistent service quality, environmentally responsible operations, and a safe workplace.
Qualifications
Telephone Operations & Guest Communication
Answer and direct incoming calls promptly and courteously
Assist guests with inquiries, requests, and reservations, providing accurate information about hotel services and facilities
Perform wake-up call services, internal communications, and emergency call handling according to hotel procedures
Coordinate with Front Office, Housekeeping, Engineering, Food & Beverage, and other departments to ensure smooth operations
Escalate guest complaints or complex inquiries to the supervisor or relevant department promptly.
Teamwork & Professional Conduct
Work collaboratively with colleagues to ensure seamless service delivery
Attend training sessions on IMS, FSMS, service standards, and health & safety procedures
Maintain professional appearance, conduct, and confidentiality at all times.
Reporting & Documentation
Maintain accurate call logs, wake-up call records, and incident reports
Communicate operational issues, guest feedback, and improvement opportunities to supervisor or management.

Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time

Responsibilities

The Telephone Operator is responsible for handling all guest and internal calls with efficiency and courtesy while coordinating with various hotel departments. They must also maintain accurate call logs and ensure compliance with international quality and safety management standards.

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