F&B Guest Relations Executive (Oman) Muscat

Requirements

Candidates must have at least one year of related work experience and one year of supervisory experience. A high school diploma or G.E.D. equivalent is required for this position.

Job Summary

POSITION SUMMARY

Creates exceptional dining experiences by managing restaurant reservations,
welcoming guests, coordinating seating arrangements, and ensuring personalized
service across all Food & Beverage outlets. Verifies guest identity, form of
payment, assigning room, and activating/issuing room key. Set up accurate
accounts for each guest according to their requirements. Enter Marriott Rewards
information. The role serves as the primary point of contact for F&B guest
engagement, reservation management, special requests, VIP recognition, and
service recovery. The incumbent maintains accurate reservation records and guest
profiles, coordinates with operational teams to accommodate guest preferences,
ensures accurate billing and payment processing, and follows up on guest
requests to deliver seamless and memorable dining experiences. The position
requires strong customer service skills, attention to detail, and a commitment
to upholding Marriott service standards and luxury hospitality expectations. .
Accommodate guest requests, contacting appropriate staff if necessary. Follow up
to ensure requests have been met. Process all payment types, vouchers,
paid-outs, and charges. Balance and drop receipts. Count and secure bank at
beginning and end of shift. Obtain manual authorizations and follow all
Accounting procedures. Notify Loss Prevention/Security of any guest reports of
theft

Assist management in training, evaluating, counseling, motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee of
Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns. Follow company policies and procedures;
report accidents, injuries, and unsafe work conditions to manager; complete
safety training and certifications; ensure personal appearance is clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests; anticipate and address guests’
service needs; assist individuals with disabilities; thank guests with genuine
appreciation. Speak using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using appropriate
etiquette. Ensure adherence to quality standards. Enter and locate information
using computers/POS systems. Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties as requested
by Supervisors.

 

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

 

 

 

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is
committed to delivering exquisite experiences at more than 50 luxury hotels and
resorts in the best addresses around the world. Beginning with the debut of The
St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth
century, the brand has remained committed to an uncompromising level of bespoke
and anticipatory service for all of its guests, delivered flawlessly by a team
of gracious hosts that combine classic sophistication and modern sensibility, as
well as our signature Butler Service. We invite you to explore careers at St.
Regis. In joining St. Regis, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global  team, and become the best version of you.

Responsibilities

The incumbent manages restaurant reservations, welcomes guests, and coordinates seating arrangements to ensure exceptional dining experiences. They also handle billing, payment processing, and provide support to operational teams to maintain high service standards.

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