Patient Administrator (Women’s Outpatient Clinic) (Qatar)

Requirements

A high school diploma is listed as essential, with an associate degree preferred, and at least six months of combined data entry, reception, customer service, and cashiering experience. Preferred qualifications include five years of Cerner or Epic registration and scheduling experience and CHAM or NAHAM/AAHAM certification.

Job Summary

JOB SUMMARY 

The Patient Administrator provides excellent patient-focused care while
performing accurate and timely referral processing, scheduling and registration
activities.  The Patient Administrator is responsible for key operational
practices in the delivery of exceptional ambulatory healthcare. S/he performs
necessary registration, scheduling and payment collection functions upon each
patient’s arrival and ensures data inputs are accurate and precise for all
phases of operations. The Patient Administrator is instrumental in obtaining
patient signatures and scans related documents / images into each patient’s EMR
record, and is responsible for engaging management in workflow improvements.

RESPONSIBILITIES

KEY ROLE ACCOUNTABILITIES

* Patient  Registration – Performs accurate and complex registrations in
ambulatory locations, with a goal of exceeding service department
expectations. Completes complex work queues and quality data corrections
assigned by management so that Revenue Cycle operations are not delayed. 

* Identification – Consistently performs Patient Identification practices
through the performance of accurate medical record selection.  Reports
duplicate medical record numbers to management for further investigation to
support patient safety goals. Reviews and validates printed wristbands with
each patient and performs biometric validation.

* Confidentiality – Observes and maintains patient privacy and confidentiality
during all Patient Administration operations.

* Insurance Eligibility – Completes insurance pre-authorization eligibility
successfully which may require direct contact with the insurance company to
support successful financial revenue results.

* Scanning Requirements – Accurately scans Patient Identification cards,
Insurance Cards, Vaccine Records, and Newborn Birth Certificates into the
medical record to support patient safety goals and successful financial
revenues results. Ensures insurance information is updated and accurate for
each visit.

* Signatures – Thoroughly explains all registration documents and captures
patient signatures. Correctly notates forms in instances where the patient
signature is unobtainable. Notates when parental consent is obtained over the
telephone.

* Patient Experience – Utilizes the department in patient communications and
interactions; in all telephone, email and/or during face-to-face patient
encounters.

* Scheduling Appointments – Accurately books multiple and complex appointments
for patients in accordance with hospital requirements. Upon booking each
appointment, a pre-registration is required so that finance, nurses and
clinicians may complete workflow components prior to the patient’s next
visit. Thorough and correct entry of data and patient information which
supports patient safety goals. 

* Patient Point of Sale (PoS) Collections – Systematically processes in patient
PoS collections and issues receipts. Timely notification to Patient
Administration management of any collection or deposit issues as needed.

* Medical Necessity – Performs Medical Necessity and collects patient due as
required supporting successful revenue results. Escalates all medical
necessity issues to the appropriate clinical delegate.

* Wristbands – Leads in consistently performing Patient Identification
practices, including the application of patient wristbands.

* Assists the Supervisor and Manager in the collection of information related
to advanced research and reports required by the department.

* Ensures select interpreters and preferred language for each patient.

* Completes patient’s visit by scheduling any necessary follow up appointments.

* Liaises between different support services to ensure patient needs are met
(e.g. the laboratory, pharmacy, translation services).

* Assists coworkers if required during busy periods and if capacity allows. 

* Being polite, compassionate, and understanding to patients and family members
at all times. Complies with Sidra customer service standards to ensure
patient needs are met. 

* Treats colleagues, patients, and visitors with dignity and respect at all
times and promotes and maintains effective communication and teamwork.

* Adheres to Sidra’s standards as they appear in the Code of Conduct and
Conflict of Interest policies

* Adheres to and promotes Sidra’s Values

 

 

QUALIFICATIONS

QUALIFICATIONS, EXPERIENCE AND SKILLS – SELECTION CRITERIA

ESSENTIAL

PREFERRED

 

 High School Diploma

Associate’s Degree

 

* 6+ months combined data entry, reception, customer service and cashiering
experience       

Minimum of 5 years Cerner / Epic Registration & Scheduling experience

 

  

 

* CHAM Certification (NAHAM) – Certification of Healthcare Access Associate

* NAHAM or AAHAM Certification

 

Sidra Medicine a healthy population is essential to a strong, prosperous
society, and throughout 2020, Sidra continued to provide uninterrupted
comprehensive specialist healthcare services for children and young people; and
exceptional maternity, gynecology, and reproductive medical services for women,
previously unavailable in Qatar and the region.” – H.H Sheikha Moza bint Nasser,
Chairperson of Qatar Foundation 
Sidra Medicine represents the vision of Her Highness Sheikha Moza bint Nasser
who serves as its Chairperson. This high-tech facility is home to world-class
patient care, scientific expertise, and educational resources.

Responsibilities

Processes patient referrals, registrations, appointments, insurance eligibility, and payments while maintaining accurate records and patient confidentiality. Supports a positive patient experience by obtaining signatures, scanning documents into the EMR, coordinating interpreters and follow-up care, and collaborating with clinical and support services.

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