Al Tayer Group
Requirements
Candidates must have a high school qualification and 3 to 4 years of experience in retail sales or customer service. Strong interpersonal skills and a professional demeanor are essential for this role.
Job Summary
• To deliver excellent customer service through: Identifying customer needs,
offering advice and demonstrating suitable products; building relationships with
key customers and ensuring store standards are maintained in order to achieve
sales targets and cultivate customer loyalty
RESPONSIBILITIES
Functional Roles and Responsibilities
• Welcome and greet every customer in a warm and friendly manner & demonstrate
excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and
demonstrate appropriate products; recommend link products at every sale
opportunity; close the sale
• Receive cash or payment in any authorized modes from customers, issue
receipts/ bills against their purchase and provide professional cash point
service.
• Handle customer complaints professionally and efficiently, in line with the
company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, instore promotions
at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager
in order to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange
policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the
POS system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting
room areas.
QUALIFICATIONS
Education/Certification and Continued Education
• High school qualification
• 3 to 4 years retail sales or customer service experience
At Al Tayer Insignia, your career is more than a job — it’s a journey into the
heart of luxury retail. For over 40 years, we’ve partnered with the world’s most
iconic brands, creating award-winning retail experiences across our boutiques,
department stores, and leading online platforms. With stores and outlets across
the GCC and a truly seamless omnichannel presence, we bring style, innovation,
and heritage together. Here, you’ll join a diverse, customer obsessed,
passionate team that celebrates creativity, values individuality, and empowers
you to grow. Join us on our journey, reimagining fashion and redefining the
meaning of luxury in the region.
Responsibilities
The Sales Consultant is responsible for delivering excellent customer service by identifying needs, demonstrating products, and building customer loyalty. They must also maintain store standards, manage stock levels, and handle transactions accurately using the POS system.
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