Assistant Banquets Manager (Female Arabic-speaking) (Oman) Muscat

Requirements

Candidates must have a high school diploma or GED and at least 2 years of experience in event management or food and beverage. Proficiency in English and Arabic is required for this specific role.

Job Summary

JOB SUMMARY

 

Entry level management position that assists in leading the banquet staff while
personally assisting in executing events based on requirements and standards.
Assists in developing and directing team to provide consistent, high quality
service.

 

CANDIDATE PROFILE 

 

Education and Experience

• High school diploma or GED; 2 years experience in the event management, food
and beverage, or related professional area.

 

CORE WORK ACTIVITIES

 

Supporting Management of Department Operations and Inventories

• Assists in managing departmental inventories and assets including par levels
and maintenance of equipment.

• Maintains attendance log for banquet employees.

• Maintains and enforces established sanitation levels.

• Adheres to and reinforces all standards, policies, and procedures (SOPs,
LSOPs, etc.).

• Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.

• Orders supplies for the department (e.g., china, glass, silver, buffet
presentations, props, and other service equipment needs).

• Uses banquet beverage “Use” records to guide banquet beverage supervisor in
controlling liquor costs, managing the banquet beverage perpetual inventory and
requisitioning liquor.

• Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.

• Assists in scheduling banquet service staff to forecast and service standards,
while maximizing profits.

 

Participating in and Assisting in Leading Banquet Teams

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine, and overall event presentation.

 

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

 

Conducting Human Resources Activities

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees understand expectations and parameters.

• Observes service behaviors of employees and provides feedback to individuals.

• Reviews comment cards and guest satisfaction results with employees.

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

 

 

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is
committed to delivering exquisite experiences at more than 50 luxury hotels and
resorts in the best addresses around the world. Beginning with the debut of The
St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth
century, the brand has remained committed to an uncompromising level of bespoke
and anticipatory service for all of its guests, delivered flawlessly by a team
of gracious hosts that combine classic sophistication and modern sensibility, as
well as our signature Butler Service. We invite you to explore careers at St.
Regis. In joining St. Regis, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global  team, and become the best version of you.

Responsibilities

The Assistant Banquets Manager assists in leading banquet staff and executing events to ensure high-quality service standards. They are responsible for managing departmental inventories, scheduling staff, and maintaining sanitation and safety protocols.

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