AsstMgr-Front Office -Saudi only (Saudi Arabia) الدرعية

Requirements

Candidates must have a high school diploma with at least 2 years of relevant experience, or a 2-year degree in a hospitality-related field. Strong leadership, communication, and interpersonal skills are required to manage team performance and guest relations.

Job Summary

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door Staff,
Switchboard and Guest Services/Front Desk. Position directs and works with
managers and employees to carry out procedures ensuring an efficient check in
and check out process. Ensures guest and employee satisfaction and maximizes the
financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front
desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; no work
experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team
members.

• Supervises and manages employees. Managing all day-to-day operations.
Understanding employee positions well enough to perform duties in employees’
absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the
expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your
work.

• Handles complaints, settling disputes, and resolving grievances and conflicts,
or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve
departmental service.

• Communicates a clear and consistent message regarding the Front Office goals
to produce desired results.

• Participates in the development and implementation of corrective action plans
based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on
continuous improvement.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of
product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service
levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and
ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts
and rebates.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written
form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives, the peers and the subordinates on
relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to
the Front Office staff.

• Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35
countries, offers the promise of authentic experiences that evoke lasting,
treasured memories. Our more than 100 years of experience, beginning in 1906
under the Italian CIGA brand – a collection of Europe’s most celebrated and
iconic properties – serves as a solid foundation as we continuously evolve to
exceed the desires of the luxury traveler.
 
From legendary palaces and remote retreats to timeless modern classics, each
luxury hotel and resort is a unique and cherished expression of its locale – a
portal to the destination’s cultural charms and treasures. If you are someone
with an appreciation for evocative storytelling, a keen interest and passion for
this destination’s heritage, and a desire to deliver genuine, personalized, and
anticipatory hospitality, then we invite you on our journey. In joining The
Luxury Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing
global team, and become the best version of you.

Responsibilities

The Assistant Front Office Manager supervises daily operations, including guest services and staff management, to ensure efficient check-in/out processes. They also collaborate with the Front Office Manager to improve service standards and maintain high levels of guest satisfaction.

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