Client Engagement Agent – Emirati (United Arab Emirates) Al Khabisi

Requirements

Requires a High School Diploma, with a Bachelor’s degree preferred, and at least one year of call center experience. Candidates must possess basic Arabic skills and proficiency in English and various communication software.

Job Summary

Closing date:  
Number of positions: 1
Recruiter name: Reem Mansoor 
Reference number: 71373 
 Workplace Type: 

Mediclinic Al Ain Hospital | Abu Dhabi | United Arab Emirates
MAIN PURPOSE OF JOB Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfaction
KEY RESPONSIBILITY AREAS Attend to all incoming telephone calls promptly, efficiently and in a professional manner

Schedule appointments according to set procedures and policies

Document all interactions and activities relevant to the call and uses appropriate Wrap-up code

Conduct all outbound calls in an efficient, effective and professional manner

Transfer calls correctly to the appropriate staff and/or extensions as needed and required

Inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services

Document all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre
REQUIRED EDUCATION High School Diploma or equivalent (Grade 12) 

A relevant Bachelor’s degree will be an advantage
REQUIRED EXPERIENCE At least 1 year Contact/Call Centre experience in a customer service operations environment

Relevant experience in a hospitality or healthcare environment will be an advantage
REQUIRED JOB SKILLS AND KNOWLEDGE Basic Arabic language skills Client service and related management principles Confidentiality and dealing with sensitive information Demonstrate computer skills (MS Office, Outlook, Avaya Aura, Trakcare, Avaya/Cisco phones) Demonstrate the ability to work accurately and quickly Effective communication Medical terminology Verbal and written communication skills in English All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

Responsibilities

Provide professional assistance to patients via telephone, email, and social media to ensure high patient satisfaction. Responsibilities include scheduling appointments, documenting interactions, and reporting complaints to the Contact Centre Supervisor.

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