Cluster IT supervisor (Saudi Arabia)

Requirements

Candidates should possess strong leadership skills and a passion for hospitality, along with technical expertise in network and server management. The role requires the ability to manage IT infrastructure, troubleshoot technical issues, and ensure operational reliability across multiple sites.

Job Summary

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team,
that’s exactly what you’ll do every time you come to work! As a Cluster IT
supervisor, and services across multiple sites – you’re spreading the light and
warmth of hospitality by delivering memorable experiences that make the stay for
every guest.

RESPONSIBILITIES

Here’s what you’ll do during a typical day

* Execute IT strategy and implementation: Support the design and execution of
IT initiatives across multiple properties, ensuring alignment with area,
cluster, and corporate objectives in collaboration with the Area Director of
Technology Services
* Enhance system performance and security: Monitor, diagnose, and adjust
performance on LAN and network servers while managing upgrades, directory
structures, and preventive maintenance to optimize security, compliance, and
system reliability
* Resolve technical challenges: Identify and implement solutions to user
concerns related to personal computing, software applications, and network
connectivity, providing training and support to ensure a seamless technology
experience.
* Ensure compliance with IT standards: Oversee the implementation, maintenance,
and upgrades of IT infrastructure, ensuring compliance with Hilton Technology
Network (HTN) standards and certification requirements, including managing
shared technology resources and backup procedures
* Lead technology projects: Assist with the execution of major system
implementations, including workstation and server refreshes, Wi-Fi, PBX, and
point-of-sale installations, ensuring projects are completed on time, within
budget, and with minimal operational disruption
* Support hotel operations: Work closely with property management to ensure
smooth IT operations, maintain critical site systems, and troubleshoot issues
efficiently to minimize downtime.
* Inspire and develop the team: Recruit, train, supervise, coach, and mentor
team members; conduct performance evaluations, provide professional
development opportunities, and recognize achievements to build, retain, and
engage a high-performing team

QUALIFICATIONS

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the
qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense of Ownership and
accountability. And a focus on the Now, bringing urgency and discipline to every
moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build
an exceptional workplace for the Team Members who make it all possible. As a
global leader in hospitality, we’ve welcomed more than 3 billion guests
worldwide, all while staying true to our founding vision: to fill the earth with
the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best
Workplaces list by Great Place to Work and Fortune. With our suite of
world-class brands [https://www.hilton.com/en/brands/],
[https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and
a company-wide commitment to providing the best stay for every guest, we’re
setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports
your journey every step of the way. Come for the job, stay for the career—and
help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog
[https://jobs.hilton.com/blogs] to see why we’re more than a great place to
stay—we’re a great place to work. 

Responsibilities

The Cluster IT supervisor will execute IT strategy across multiple properties while ensuring system performance, security, and compliance with corporate standards. They are also responsible for leading technology projects and mentoring a high-performing team to support hotel operations.

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