Cluster Manager (Saudi Arabia) Riyadh

Requirements

The candidate should have extensive experience in retail operations and team management to drive store performance. A university-level education is required to support the analytical and leadership demands of the role.

Job Summary

POSITION OBJECTIVE – The position holds responsible for the activities of
multiple stores, achieve quantitative measures of performance within stores
– Oversee the recruiting, hiring and training needs of the store, and efficient
decision making to enhance the overall performance of the store
– Orient the new employees to Apparel Store Operations
– Achieve company objectives by ensuring the highest levels of customer service
are provided by retail staff and ensure they have the skills and support
required for maximizing sales
– Represent the brand by maximizing and contributing to the sales within the
store through exceptional customer service and retail experience
Key Responsibilities
– Achieve quantitative measures of performance in the following areas: 
Units per transaction, Average transaction value, sales per month, sales per
square feet, sales turnover, shrinkage control, increase in conversion
percentage.
– Set store sales target to maximize the sales    and profitability.
– Ensure scheduled staff meetings are conducted on a regular basis.
– Maintain and enhance the standards of customer service at all the stores.
– Adhere and enforce Company SOP, Policies and procedures; loss prevention audit
guidelines in all the assigned stores. Also create measures to ensure compliance
by all the employees.
– Oversee the implementation and execution of the Visual Merchandising
guidelines are followed at all the stores at all times.
– Monitor the inventory movement.
– Recruit and train the staff on sales techniques, customer service, teamwork,
and other etiquettes as per the company and brand requirements.
– Evaluate the performance of the employees annually and promote open lines of
communication through coaching and motivation.
– Interpret and make decision on operations and visual standards based on store
and client’s needs.
– Communicate business drivers, merchandise and quality issues, and other
related information to the Retail Operations Manager, Retail Buying Team and
Corporate Office as required.
– Responsible for assessing additional training needs required for optimal
performance within the store.

Responsibilities

The Cluster Manager is responsible for overseeing multiple retail stores to ensure operational excellence and the achievement of sales targets. They must manage staff recruitment, training, and performance while enforcing company policies and visual merchandising standards.

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