Hapag-Lloyd
Requirements
Candidates must hold a university degree and possess at least 2-3 years of experience in the shipping and sales industry. Proficiency in MS Office, FIS software, and English is required, along with Saudi nationality.
Job Summary
Ensure the highest level of quality when interacting with our customers, be
customer-oriented and create value for customers as well as for Hapag-Lloyd
RESPONSIBILITIES
* Support the Sales Executives with relevant sales tasks including follow up on
ongoing and new business with customers
* Preparing and sending of rate quotations to customers
* Monitor quotation and customer performance including tenders and follow up
with customers where required
* Dispute & Exception management
* Give clear handover info to Customer Service
* Assist Customer Service with problem solving related to a customer issues
where required
* Validate and Input of new customer data into Salesforce and FIS
* Handling updating of CRM with customer calls, rate offers, customer follow
ups done
QUALIFICATIONS
* University degree or equivalent
* Good command of written and spoken English
* Working knowledge of MS Office
* Able to work well with others and follow guidelines
* Positive attitude
* FIS knowledge
* Receptive and be able to grasp new ideas and drive for personal development
Must have:
* At least 2-3 years of experience in shipping and sales.
* Saudi nationality.
Responsibilities
The coordinator will support sales executives by managing rate quotations, monitoring customer performance, and handling business follow-ups. They are also responsible for maintaining CRM data, managing disputes, and providing clear handovers to the customer service team.
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