ADIB
Requirements
Candidates must have previous experience in a call center, customer service, or stock brokerage environment. Proficiency in both Arabic and English, along with knowledge of stock market principles and Microsoft Office, is required.
Job Summary
Role : Customer Care Specialist – Call Center
Location : Abu Dhabi (UAE National Only)
Role Purpose:
The Call Center Advisor will handle inbound and outbound calls, providing
support and guidance to clients regarding their stock brokerage accounts. The
ideal candidate will have excellent communication skills, a strong understanding
of stock market principles, and a passion for helping clients achieve their
financial goals.
Key Accountabilities of the role:
* Handle incoming client inquiries via phone and email, providing accurate and
timely information about our services and products.
* Assist clients with account-related issues, including account setup,
maintenance, and troubleshooting.
* Educate clients on the use ADIB Securities trading platforms and tools.
* Resolve client complaints and issues in a professional and courteous manner,
escalating complex cases to supervisors when necessary.
* Follow up with clients to ensure their issues are resolved and they are
satisfied with the service.
* Collaborate with other departments, such as Client Services, Compliance,
Sales, and Operations, to ensure a seamless client experience and resolve
complex issues.
* Participate in team meetings and training sessions to stay updated on company
policies and procedures.
Specialist Skills / Technical Knowledge Required for this role:
* Previous experience in a call center, customer service, or stock brokerage
environment.
* Knowledge of stock market principles and trading platforms.
* Good presentation skills, poise, and product knowledge.
* Strong time-management and communication skills.
* Knowledge of “Word” and “PowerPoint”.
* Ability to work under pressure.
* Fluent in Arabic Language and English
Responsibilities
The Customer Care Specialist will handle inbound and outbound calls to provide support and guidance regarding stock brokerage accounts. They will also assist with account maintenance, resolve client complaints, and educate clients on trading platforms.
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