Customer Engineer Thermal (Saudi Arabia) Riyadh

Requirements

Candidates must hold a Diploma or Bachelor’s degree in Mechanical Engineering or a related field with 3-5 years of hands-on experience in thermal management. Proficiency in refrigeration cycles, HVAC controls, and the ability to interpret technical drawings are essential.

Job Summary

Job Title: Thermal Service Engineer Location: Saudi Arabia (KSA) Region: Primary
– KSA | Secondary – Middle East (UAE, Qatar, Bahrain, Kuwait, Iraq) Department:
METCA & Africa Services Reports To: Regional Field Delivery Manager

Role Summary

We are seeking a skilled and motivated Thermal Service Engineer to be based in
Saudi Arabia, responsible for the installation, commissioning, preventive
maintenance, and troubleshooting of thermal management solutions across the KSA
region. The role will also provide secondary support to the wider Middle East
region as required.

Key Responsibilities
* Perform installation, commissioning, and start-up of precision cooling and
thermal management systems (CRAC/CRAH units, chillers, condensers, and
related infrastructure).
* Execute scheduled preventive and predictive maintenance in accordance with
OEM standards and customer SLAs.
* Diagnose and resolve complex thermal system faults, including refrigeration
circuits, controls, and BMS integration.
* Provide technical support and emergency response for critical data center and
telecom environments across KSA.
* Extend field support to the broader Middle East region (UAE, Qatar, Bahrain,
Kuwait, Iraq) on a rotational or as-needed basis.
* Prepare and submit detailed service reports, site assessments, and
recommendations.
* Coordinate with the regional service delivery team, project managers, and
channel partners to ensure seamless service execution.
* Support warranty claims, spare parts identification, and escalation
management.
* Maintain compliance with local health, safety, and environmental regulations.
* Mentor and provide on-the-job training to junior engineers and channel
partner technicians.

Qualifications & Requirements
* Education: Diploma or Bachelor’s degree in Mechanical Engineering,
Refrigeration & Air Conditioning, or a related technical discipline.
* Experience: Minimum 3–5 years of hands-on experience in servicing precision
cooling / thermal management systems, preferably in data center or critical
infrastructure environments.
* Technical Skills:
* Strong knowledge of refrigeration cycles, psychrometrics, and HVAC
controls.
* Experience with Vertiv (Liebert) thermal products is highly preferred.
* Familiarity with BMS integration and remote monitoring platforms.
* Ability to read and interpret electrical and mechanical drawings.
* Certifications: Refrigerant handling certification; F-Gas or equivalent is a
plus.
* Languages: English (required); Arabic is a strong advantage.
* Licensing: Valid driving license; ability to obtain a Saudi Iqama/work
permit.
* Travel: Willingness to travel within KSA (up to 60%) and across the Middle
East region (up to 20%).

Desired Attributes
* Self-driven with the ability to work independently in remote or
customer-facing environments.
* Strong problem-solving and analytical skills.
* Excellent communication and customer relationship management abilities.
* Adaptable to working in high-temperature outdoor conditions typical of the
Gulf region.
* Commitment to safety and quality standards.

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Responsibilities

The Thermal Service Engineer is responsible for the installation, commissioning, and preventive maintenance of precision cooling systems across KSA and the Middle East. They will also diagnose complex system faults and provide emergency technical support for critical data center environments.

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