Customer Service Coordinator – Order Fulfillment (United Arab Emirates) Dubai

Requirements

Candidates must have a degree in Business Management or equivalent and at least 3 years of related experience. Proficiency in English is required, with SAP and Arabic language skills considered an advantage.

Job Summary

Company Description
Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 33,000 employees, the company generated sales of CHF 11.20 billion in 2025.
Job Description
Prime Objective:
A customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. Process orders received and delivered on time as required. In addition, they deal with order processing and help resolve any customer complaints.
Key Tasks:
Attend all queries by phone and email and forward to respective KAM/TMM if required.
Input sales orders received (LPO) to SAP for Sika UAE customers.
Schedule and follow up with customers for delivery.
Check stock availability and allocations per quotation / order / project.
Send delivery schedule to logistics (quantity, location, contact).
Maintain minimal order list as all orders received need to be delivered.
Have an understanding how to manage daily routine and situations outside the box.
To undertake any additional responsibilities or duties assigned by line manager commensurate within the position.
QA/QC:
Ensure compliance with the company’s Quality Management and Environmental Health & Safety Management Systems.
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Qualifications
Graduate in Business Management or Equivalent
Excellent interpersonal and communication skills – English (Spoken & Written) Arabic is an advantage
Computer literate – proficient in Microsoft Office – proficient in SAP is an advantage – willing to upgrade skills.
3 years related experience
Excellent negotiation and presentation skills.
Additional Information
We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Global Contract type: Permanent
Region: EMEA
Area: Middle East
Global Department: Customer Service

Responsibilities

The role involves processing sales orders in SAP and coordinating deliveries to ensure timely fulfillment for UAE customers. It also requires managing customer inquiries via phone and email while resolving complaints and monitoring stock availability.

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