Customer Services Assistant (Saudi Arabia)

Requirements

Candidates must possess a minimum of a high school diploma and at least one year of customer service experience. Proficiency in both spoken and written English and Arabic is mandatory, and applicants must have the legal right to work in KSA.

Job Summary

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

We work with people in over 150 countries and reach over 700 million people.

We connect. We inspire.
Role purpose
To provide support to Customer Service daily work in terms of supporting Customer Service, acting as first contact point for the customers at the front office or call centre and reporting feedback regularly for improvement.
Main accountabilities:
To ensure the smooth day-to-day running of practical aspects of the customer service by:
Photocopying material
To assist TC, exams and CS with display work
To help when necessary to give publicity materials
Keeping the waiting area tidy
Checking the waiting area equipment
Preparing the waiting area and placement tests area
To deliver high standards of customer care by:
Welcoming the customers at the front office and help them to choose the correct option from the queuing system
Calls the waiting list customers
Monitor the waiting area
Directing customers to the placement test classes
Directing Customers enquiries to the right person
Assisting with queries as required
Phoning students to update them on information and services as well as running telephone surveys as requested.
To help with placement testing setup by:
Preparing all rooms as required
Preparing the number cards
Storing tests in a tidy fashion
Respond to all F2F, phone and emails enquiries in a positive and professional manner in accordance with the British Council Customer Service Standards and Policies, as outlined in the Customer Management Framework.
Deliver Teaching Centre and Exams Department registration service enquiries and support in an efficient manner and in accordance with Teaching and Exams Quality Standards. These will help the English and Exams Team meet their ambitious targets.
By following enquiry guidelines, ensure that where appropriate enquiries and feedback are passed on to the relevant British Council person and department.
Refer to the Service Level Agreement to ensure they are clear on what is and what is not expected of them.
Promote and cross sell BC products and services in a professional manner.
Perform Call Centre and front office related administration and financial tasks in a timely manner to ensure smooth running of Call Centre operation
Essential Requirements:
Ability to communicate very well in spoken and written English and Arabic.
The British Council systems and global processes operate in English. Written and verbal proficiency in English is required
Minimum diploma or High school or equivalent
Experience of dealing with customer – One year minimum
Further details:
Job title: Customer Services Assistant (50415)-Hourly paid
Location: Khobar, KSA
Contract type: 1 year contract (renewable)
Hourly rate: 40 SAR/ hour
Closing date: 4th November 2026 (23:59 Gulf Standard Time)
Other: This role is open only to candidates who have the legal right to work in KSA and are currently based there, as visa sponsorship is not provided for this position.
*Please note that all applications should be submitted only in English.
*It is advisable to apply in advance to avoid any technical issues at the last moment
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and we welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability, and ensure staff are drawn from the widest possible pool of talent and we guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement
The British Council is committed to safeguarding children, young people, and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email [email protected]

Responsibilities

The role involves providing front-line customer support, managing the waiting area, and assisting with administrative and financial tasks for the British Council. You will also handle inquiries, support registration services, and promote products to ensure high standards of customer care.

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