Customer Success COOP (Saudi Arabia) Riyadh

Requirements

Candidates should be currently enrolled in or recently graduated from a university program in Business, IT, or related fields. Strong communication skills in English and Arabic, along with a proactive, client-focused mindset, are required.

Job Summary

We are looking for a motivated and customer-focused Customer Success COOP to join our team for a 6-month training. In this role, you will help our Customer Success Managers (CSMs) ensure our clients achieve their goals using our products. This is a fantastic opportunity to learn the ins and outs of customer relationship management, tech onboarding, and account growth in a fast-paced environment.
Key Responsibilities
Assist the Customer Success team with day-to-day administrative tasks and account maintenance.
Help prepare data and reports for client check-ins, onboarding sessions, and quarterly business reviews (QBRs).
Respond to basic customer inquiries and route complex issues to the appropriate team members.
Monitor customer health metrics and flag accounts that may need proactive outreach.
Assist in updating and maintaining customer records in our CRM system (e.g., HubSpot).
Help gather and organize customer feedback to share with the Product and Sales teams.
Visit clients and maintain close relationships.
Experience:
Currently enrolled in or recently graduated from a university program (Business, administration, IT, or related fields).
Excellent written and verbal communication skills in Arabic and English.
Strong organizational skills and an eye for detail.
A natural problem-solver with a positive, client-first mindset.
Comfortable learning new software and navigating basic tech platforms.
Bonus Requirements (Nice-to-Have)
Cybersecurity Interest/Experience: Basic knowledge of cybersecurity concepts, or a strong interest in learning about the cybersecurity industry.
Soft Skills:
Exceptional problem-solving skills with the ability to work independently.
Strong communication and interpersonal skills, with an ability to articulate technical concepts to diverse audiences.
A proactive, detail-oriented, and self-motivated work ethic.
Impact that Matters – Build products that shape the future of cybersecurity and protect organizations globally.
Continuous Growth – Access to certifications, trainings, and opportunities to sharpen your expertise.
Ownership Mindset – Benefit from our benefits program and grow with COGNNA’s success.
Culture of Trust – We empower talent, encourage ownership, and celebrate real outcomes.
On-Site Collaboration – Be at the heart of innovation in our Riyadh office, working side by side with passionate experts.

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Responsibilities

The Customer Success COOP will assist the team with administrative tasks, account maintenance, and data reporting for client check-ins. They will also monitor customer health metrics, manage CRM records, and facilitate feedback collection for product and sales teams.

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